Tracy Ballard
Clerical/Customer Service
Indianapolis,IN
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
2
2
years of professional experience
Work History
Patient Care Advocate
Express Scripts
Indianapolis, IN
10.2024 - Current
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Maintained accurate documentation of all interactions with patients in accordance with HIPAA regulations.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Clinical Pharmacy Review Representative
Humana
Indianapolis, IN
10.2023 - 04.2024
- Answered customer inquiries promptly and professionally.
- Identified needs of customers promptly and efficiently.
- Provided customer service by answering product and service-related questions.
Customer Service Representative
Citizens Energy Group
Indianapolis, IN
08.2022 - 05.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Some College (No Degree) - Social Work
Indiana University, Purdue University Indianapolis
Indianapolis, INSkills
- Organizational skills
- Appointment scheduling
- Proficient in Microsoft
- Empathy display
- Healthcare
- Verbal and written communication
- HIPAA compliance
- Multitasking
Timeline
Patient Care Advocate
Express Scripts
10.2024 - Current
Clinical Pharmacy Review Representative
Humana
10.2023 - 04.2024
Customer Service Representative
Citizens Energy Group
08.2022 - 05.2023
Some College (No Degree) - Social Work
Indiana University, Purdue University Indianapolis
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