Tracy Benjamin
West Palm Beach,FL
Summary
Dynamic and results-oriented professional with extensive experience in hospitality, short-term vacation rentals, travel agent services, and real estate. Adept at delivering exceptional customer service, managing property portfolios, and coordinating travel plans. Proven ability to enhance client satisfaction, optimize operational efficiency, and drive revenue growth through innovative solutions and meticulous attention to detail. Committed to providing memorable experiences and high-quality service in all aspects of the travel and real estate industries.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Realtor
Realty One Group Innovation
west palm beach, Florida
05.2023 - Current
- Demonstrated strong negotiation skills to close real estate deals
- Exhibited excellent communication and interpersonal skills when interacting with clients
- Built long-term relationships with clients by providing exceptional customer service.
Short Term Vacation Managment
Airbnb
west palm beach, Florida
03.2018 - Current
- Coordinated with internal teams to ensure successful implementation of projects, displaying exceptional organizational abilities
- Analyzed data from various sources to develop actionable insights that improved operational efficiency, illustrating advanced data processing expertise
- Created high-quality reports and presentations outlining recommendations for clients, showcasing strong writing proficiency.
Reservation Agent
Hotel Arenal Kioro
La Fortuna, Costa Rica
06.2020 - 12.2020
- Processed customer payments for reservations over the phone.
- Assisted customers with special needs or requests such as room upgrades or late check-outs.
- Followed up with customers after their stay to ensure satisfaction and address any issues.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Ensured all reservations were properly documented in the system.
- Provided support to other departments when needed.
- Generated reports on occupancy rates, cancellations, and no-shows.
- Scheduled reservation requests and maintained accurate records of bookings.
- Resolved guest complaints by providing exceptional customer service.
- Maintained a thorough understanding of hotel policies and procedures.
Travel Agent
Anywhere.com
west palm beach, Florida
05.2013 - 09.2018
- Answered travel questions from customers about destinations, pricing and flight schedules
- Demonstrated expertise in booking flights, hotels, rental cars, cruises, tours, and other travel services.
04.2009 - 09.2013
- Handled high volumes of incoming calls from customers while maintaining quality standards for call duration time
- Employed active listening skills to accurately assess customer needs and provide appropriate solutions
- Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.
Reservations/Operations Executive
Desafio Adventure Company
La Fortuna, Costa Rica
02.2011 - 12.2012
Call Center Agent
Sprint.com
Costa Rica
- Maintained up-to-date knowledge of industry trends and regulations to ensure compliance with all applicable laws
- Developed customer service skills while managing client inquiries and complaints in a timely manner
- Scheduled customer reservations using agency database
- Performed administrative tasks such as maintaining records of bookings and payments made by customers
- Organized documentations such as tickets and vouchers for each customer's trip
- Assisted clients with any issues that may arise during their trip including lost luggage or delayed flights
- Followed up with customers after trips to confirm travel satisfaction
- Collected billing information from customers to book requested hotels, restaurants, and tours
- Processed payments using credit card machines or online payment systems
- Promoted tour packages and promotional travel incentives offered by travel carriers
- Educated clients about safety measures while traveling abroad
- Worked closely with tour operators to develop packages that meet the needs of travelers
- Conducted calls with individuals and groups booking trips.
Education
International Travel Agent License -
Evolution Travel
02-2024
Real Estate Agent -
Gold Coast Schools
West Palm Beach, FL05-2023
Bachelor in Hospitality Management -
Universidad Latina
Costa Rica08.2016
Skills
- Virtual Tours
- Property Management
- Listing Reviews
- Property Closing
- Sales Development
- Real Estate Industry Understanding
- Real Estate Practices
- Property Tours
- Online Platforms
- Microsoft Office
- Client Relations
- Sales Negotiation
- Business Development
- Pricing negotiation
- Property Research
- Networking and prospecting
Certification
Real Estate License
International Travel Agent License
Languages
Spanish, English
References
References available upon request
Languages
English
Professional
Spanish
Professional
Timeline
Realtor
Realty One Group Innovation
05.2023 - Current
Reservation Agent
Hotel Arenal Kioro
06.2020 - 12.2020
Short Term Vacation Managment
Airbnb
03.2018 - Current
Travel Agent
Anywhere.com
05.2013 - 09.2018
Reservations/Operations Executive
Desafio Adventure Company
02.2011 - 12.2012
04.2009 - 09.2013
Call Center Agent
Sprint.com
International Travel Agent License -
Evolution Travel
Real Estate Agent -
Gold Coast Schools
Bachelor in Hospitality Management -
Universidad Latina
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