Tracy Benner
Suwanee,GA
Summary
Dedicated and dependable professional with customer service experience from SmileBox Dental. I completed my training in Medical Administrative Assisting in May 2025, after spending time as a stay-at-home mom, which strengthened my multitasking, time management, and organizational skills. While my career path led me into dental administration, I am eager to continue learning and growing in both medical and dental administrative roles. I do well in fast-paced environments and take pride in providing excellent support while creating positive, welcoming experiences for patients.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
SmileBox Dental
Cumming, GA
06.2025 - 09.2025
- Welcomed patients warmly and created a friendly, professional first impression
- Checked patients in and out using Open Dental software
- Scheduled and confirmed patient appointments with attention to accuracy and detail
- Answered phones, responded to emails, and tried to help with patient questions whenever possible
- Began learning insurance verification and treatment planning, eager to continue growing in these areas
- Liked and appreciated by colleagues for dependability, punctuality, and work ethic
- Laid off due to reduced business volume; employer available as a reference
Stay at home mom
Self
Suwanee, GA
12.2005 - 05.2025
- Raised four children (including one biological niece) into responsible, confident young adults
- Gained excellent multitasking, organization, and time management abilities
- Demonstrated reliability, adaptability, and problem-solving in a fast-paced environment
Library Assistant
Sharon Forks Library
Cumming, GA
06.2011 - 08.2013
- Assisted patrons with inquiries and resources in a friendly, approachable manner
- Organized and restocked shelves, checked in/out materials accurately
- Strengthened customer service and clerical skills while balancing multiple responsibilities
Education
Certificate - Medical Administrative Assisting
Lanier Technical College
Cumming, GA05-2025
Bachelor of Science - Education
Bowling Green State University
Bowling Green, OH12-2004
Skills
- Customer service and patient support
- Scheduling and appointment coordination
- Data entry and record management
- Open Dental software experience
- Organization and attention to detail
- Multitasking and time management
- Friendly, professional communication
- Eager to learn and grow in medical and dental administration
Affiliations
- Reading
- Walking/Fitness
- Outdoors
- Sports
Certification
- Certified Medical Administrative Assistant (CMAA), NHA 2025
References
References available upon request.
Timeline
Front Desk Receptionist
SmileBox Dental
06.2025 - 09.2025
Library Assistant
Sharon Forks Library
06.2011 - 08.2013
Stay at home mom
Self
12.2005 - 05.2025
Certificate - Medical Administrative Assisting
Lanier Technical College
Bachelor of Science - Education
Bowling Green State University
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