Tracy Bloyd
Poolville
Summary
Results-driven Shift Lead with a strong focus on enhancing customer experience and employee training. Proven ability to resolve issues effectively and motivate teams to achieve operational efficiency.
Overview
18
18
years of professional experience
Work History
Shift Lead
Walgreens
Weatherford, TX
06.2008 - Current
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members on customer service excellence and operational efficiency.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Implemented new store initiatives, enhancing overall customer experience and satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Enforced company policies and regulations with employees.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
Education
High School Diploma -
Bible Baptist Academy
Mineral Wells, TX05-1985
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
Timeline
Shift Lead
Walgreens
06.2008 - Current
High School Diploma -
Bible Baptist Academy