Tracy Broaddus

Pharmacy Technician

H-E-B Grocery

12.2019 - Current

Started at H-E-B pharmacy in October of 2014 as a pharmacy care representative
Became I licensed technician in July of 2015
Became a technician in training for H-E-B pharmacy in December of 2019
Became a full time technician in October of 2021
Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Interpreted and processed medication orders under supervision of pharmacist.
Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
Transmitted claims to insurance companies for payment and reconciled EOBs.
Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
Maintained clean and organized pharmacy shelving and work areas.
Verified patients' identities at pickup to prevent sale of wrong medications.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Efficiently processed cash register transactions for new and refilled prescription orders.
Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
Prepared prescription labels, promoting accuracy in medication administration and dosing.
Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Worked with insurance companies to process claims, resolve problems and obtain payments.