Experienced operations and team leader with expertise in retail, hospitality, and facility management. Skilled in driving operational efficiency, staff development, vendor management, and customer satisfaction. Known for problem-solving, leadership, and process optimization. Open to management and supervisory roles across multiple industries.
Overview
25
25
years of professional experience
Work History
General Manager
Pop's Mart Fuels
Gaston, SC
09.2020 - Current
Led daily operations, including scheduling, inventory management, and customer service in a high-volume retail environment
Implemented process improvements resulting in measurable efficiency gains
Negotiated vendor contracts to secure favorable pricing and supply terms
Trained, coached, and mentored staff to improve performance and retention
Resolved customer concerns promptly while maintaining positive brand reputation
Ensured compliance with health, safety, and sanitation regulations
Developed employee engagement strategies to enhance workplace culture
Education
High School Diploma - undefined
Madison Central High School
01.1988
Skills
Staff supervision
Training & mentoring
Shift management
Conflict resolution
Vendor management
Time management
Inventory management
POS systems
Compliance & regulatory standards
Emergency response
Hazardous materials handling
Food safety
Guest relations
Handling inquiries
Restaurant/hotel experience
Retail management
Commercial/residential cleaning
Janitorial services
Specialty cleaning chemicals
Pressure washing
Floor buffers & scrubbers
Sanitization
PPE use
Personal Information
Relocation: Open to relocation
Work Permit: Authorized to work in the US
Availability: Open to relocation, Authorized to work in the US