Tracy Brown
Gaston,SC
Summary
Experienced operations and team leader with expertise in retail, hospitality, and facility management. Skilled in driving operational efficiency, staff development, vendor management, and customer satisfaction. Known for problem-solving, leadership, and process optimization. Open to management and supervisory roles across multiple industries.
Overview
25
25
years of professional experience
Work History
General Manager
Pop's Mart Fuels
Gaston, SC
09.2020 - Current
- Led daily operations, including scheduling, inventory management, and customer service in a high-volume retail environment
- Implemented process improvements resulting in measurable efficiency gains
- Negotiated vendor contracts to secure favorable pricing and supply terms
- Trained, coached, and mentored staff to improve performance and retention
- Resolved customer concerns promptly while maintaining positive brand reputation
- Ensured compliance with health, safety, and sanitation regulations
- Developed employee engagement strategies to enhance workplace culture
Education
High School Diploma - undefined
Madison Central High School
01.1988
Skills
- Staff supervision
- Training & mentoring
- Shift management
- Conflict resolution
- Vendor management
- Time management
- Inventory management
- POS systems
- Compliance & regulatory standards
- Emergency response
- Hazardous materials handling
- Food safety
- Guest relations
- Handling inquiries
- Restaurant/hotel experience
- Retail management
- Commercial/residential cleaning
- Janitorial services
- Specialty cleaning chemicals
- Pressure washing
- Floor buffers & scrubbers
- Sanitization
- PPE use
Personal Information
- Relocation: Open to relocation
- Work Permit: Authorized to work in the US
- Availability: Open to relocation, Authorized to work in the US
Timeline
General Manager
Pop's Mart Fuels
09.2020 - Current
High School Diploma - undefined
Madison Central High School