Tracy Day
Manager
Ringgold,GA
Summary
Reliable Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 23 years of management performance. Experienced with overseeing multiple business locations to ensure seamless operations and high standards. Utilizes strategic planning and resource management to optimize performance. Track record of improving team productivity and customer satisfaction through effective leadership and problem-solving abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Area Manager
Amerimed EMS
08.2019 - 08.2023
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Oversaw budget planning, strategy development, community outreach for organization.
- Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Supervised various locations, enforcing high-quality standards of operation.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Paramedic Supervisor
AMR
08.2016 - 08.2019
- Ensured compliance with all state and federal regulations for EMS operations, maintaining a flawless safety record.
- Conducted regular quality assurance audits of patient care records, identifying areas for improvement and implementing necessary changes.
- Mentored junior paramedics, fostering professional growth and development within the team.
- Enhanced emergency response efficiency by streamlining communication and coordination between paramedics.
- Coordinated with other emergency services agencies during mass casualty incidents to optimize resource utilization and ensure seamless incident management.
- Developed strong relationships with local hospitals and healthcare providers, ensuring smooth patient handoffs and improved care coordination.
- Upheld high standards of professionalism within the team by modeling ethical behavior in all aspects of work.
- Improved overall team performance by implementing a comprehensive performance evaluation system.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Transferred patients safely and securely to medical facilities for continued care.
Paramedic Supervisor
CHI Memorial Hospital
09.2005 - 05.2013
- Ensured compliance with all state and federal regulations for EMS operations, maintaining a flawless safety record.
- Transferred patients safely and securely to medical facilities for continued care.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
Education
Emergency Management
No Degree - Life Coach
01-2024
Skills
- Operations management
- Relationship building and management
- Team development
- Social media management
- Critical thinking
- Market research
- Goal planning
- Incident command
- Operational efficiency
- Leadership development
- Public relations
- Conflict resolution
Certification
- Emergency Medical Technician - Paramedic Licensed State of TN
- Mental Health First Aid National Behavioral Counsel May 2022
- Life Coach
Timeline
Area Manager - Amerimed EMS
08.2019 - 08.2023
Paramedic Supervisor - AMR
08.2016 - 08.2019
Paramedic Supervisor - CHI Memorial Hospital
09.2005 - 05.2013
College of The Alebermarle - , Emergency Management
Dream Coach - No Degree, Life Coach
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