Tracy Dietmeyer
Hillsboro
Summary
Dynamic and dedicated professional with extensive experience in customer service. Proven ability to enhance customer loyalty through effective complaint resolution and exceptional cash handling skills. Recognized for mentoring new staff and collaborating with teams to streamline operations, ensuring a positive dining experience and operational efficiency.
Overview
10
10
years of professional experience
Work History
Cashier
Arby's Restaurant
Hillsboro, OH
03.2022 - 11.2025
- Processed customer orders accurately and efficiently using point-of-sale systems.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Supported promotional initiatives by effectively communicating special offers to customers.
- Assisted in training new cashiers on register operations and customer service protocols.
- Maintained cleanliness and organization of the cash register area to enhance customer experience.
- Resolved customer inquiries and concerns promptly to ensure satisfaction and loyalty.
Waitress /Kitchen Prep Cook
Lake Lorelei Restaurant
Fayetteville, OH
05.2016 - 07.2019
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely order fulfillment.
- Collaborated with kitchen staff to ensure accuracy of orders and dietary restrictions.
- Trained new staff on menu items, service protocols, and customer engagement techniques.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Processed payments accurately while handling cash and electronic transactions.
- Assisted in inventory management, tracking stock levels of supplies and equipment.
- Resolved customer complaints promptly to ensure satisfaction and repeat business.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Cashier
UDF
Blanchester, OH
11.2015 - 01.2019
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Improved efficiency, organized checkout area for optimal workflow.
Education
High School Diploma -
Whiteoak High School
Mowrystown, Oh05-1983
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Professionalism and courtesy
- Point-of-sale system operation
Timeline
Cashier
Arby's Restaurant
03.2022 - 11.2025
Waitress /Kitchen Prep Cook
Lake Lorelei Restaurant
05.2016 - 07.2019
Cashier
UDF
11.2015 - 01.2019
High School Diploma -
Whiteoak High School