Tracy Gilbo
Syracuse,NY
Summary
Dynamic Office Manager at Par-k Enterprises Inc, recognized for exceptional customer service and meticulous financial management. Successfully maintained confidentiality while overseeing accurate claim processing and warranty management. Proven ability to enhance operational efficiency through effective document and inventory control, ensuring minimal processing delays and high accuracy in records management.
Overview
17
17
years of professional experience
Work History
Office Manager
Par-k Enterprises Inc
Fulton, NY
11.2007 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Processed claim paperwork and followed up on missing information to complete processing.
Education
Bachelor - Applied Mathematical Economics
SUNY College At Oswego
Oswego, NYSkills
- Financial management
- Office administration
- Customer service
- Document management
- Inventory control
- Records management
- Claim processing
- Warranty management
Timeline
Office Manager
Par-k Enterprises Inc
11.2007 - Current
Bachelor - Applied Mathematical Economics
SUNY College At Oswego