Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carol Petersen

Oakdale,MN

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at Five Below by adeptly managing transactions and inquiries with exceptional accuracy. Demonstrates strong time management and empathy, ensuring efficient service and a welcoming atmosphere. Skilled in both customer assistance and maintaining high work ethic, consistently boosting team productivity and shopper feedback.

Overview

4
4
years of professional experience

Work History

Cashier

Five Below
05.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Assisted customers with returns, refunds and resolving transaction issues.

Front Counter Crew Member

Arbys Resturant
04.2020 - 10.2023
  • Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
  • Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
  • Maintained a clean and organized workspace for better efficiency during peak hours.
  • Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
  • Promoted a welcoming atmosphere through friendly interactions with both new and returning customers.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Helped train new staff on company policies, procedures and standards, boosting productivity.

Front Counter Crew Member

Raising Cains
09.2022 - 04.2023
  • Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
  • Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
  • Maintained a clean and organized workspace for better efficiency during peak hours.
  • Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
  • Promoted a welcoming atmosphere through friendly interactions with both new and returning customers.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.

Education

High School Diploma -

Johnson Senior High School
1349 Arcade Street St. Paul MN 55106
06.1988

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Customer service excellence
  • Reliability and punctuality
  • Professionalism and Courtesy
  • Honest and Dependable

Timeline

Cashier

Five Below
05.2024 - Current

Front Counter Crew Member

Raising Cains
09.2022 - 04.2023

Front Counter Crew Member

Arbys Resturant
04.2020 - 10.2023

High School Diploma -

Johnson Senior High School

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Carol Petersen