Tracy Holiday
Conroe,TX
Summary
More than 8 years successful experience in customer service and collections with recognized strengths in account maintenance. Possess solid computer skills. Excellent working knowledge with Microsoft Excel, WordPerfect, Microsoft Word, and Datavox Dialer system. Knowledgeable, analytical and personable with excellent problem solving skills. Proficient in the use of collections and database systems. Knowledge of administrative and clerical procedures and systems such as word processing managing files and records and other office procedures and terminology.
Overview
23
23
years of professional experience
Work History
Mail Carrier
United States Postal Service, USPS
Conroe, Texas
02.2015 - Current
- Scanned packages for delivery tracking.
- Performed regular maintenance checks on assigned vehicle.
- Updated daily delivery logs to record number of deliveries made.
Commercial Collections and Customer Service Representative
Credit Alternatives
Houston, TX
09.2006 - 02.2012
- Work with a team of collections professionals covering several states, responsible for more than 3,800 commercial accounts
- Quickly and effectively solve customer challenges
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service
- Recorded customer interactions in detail.
Commercial Collections and Customer Service Representative
Citi Cards
Houston, TX
05.2001 - 08.2006
- Handled high influx of inbound calls pertaining to the reconciliation and collection of delinquent accounts
- Prevented Impending loss and increasing profits through negotiations and enforcing settlements
- Made over 200 outbound collections calls daily.
Education
Diploma -
North Shore High School
Houston, TX01.1997
Skills
- Account maintenance
- Solid computer skills
- Microsoft Excel
- WordPerfect
- Microsoft Word
- Datavox Dialer system
- Knowledgeable
- Analytical
- Personable
- Problem-solving skills
- Proficient in collections and database systems
- Knowledge of administrative and clerical procedures and systems
- Word processing
- Managing files and records
- Office procedures and terminology
References
Furnished Upon Request
Timeline
Mail Carrier
United States Postal Service, USPS
02.2015 - Current
Commercial Collections and Customer Service Representative
Credit Alternatives
09.2006 - 02.2012
Commercial Collections and Customer Service Representative
Citi Cards
05.2001 - 08.2006
Diploma -
North Shore High School