Tracy Inkenbrandt

• Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
• Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
• Excel, Outlook, Word, Protrack, Workday, SAP, PowerPoint, Shiftboard and other software experience.

• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Ensured high accuracy in handling transcription and typing work.

Managed billing procedures.

Utilized various tools to gather critical legal information.

Training new employees, filling in during office managers absence and departure and assuming her duties.