Tracy Keen
Administrative Assistant
Clearwater,FL
Summary
Dedicated front desk receptionist with expertise in customer service and time management. Proven ability to coordinate patient care initiatives and streamline front office operations.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Opal Sol Resort
Clearwater, Florida
02.2024 - Current
- Greeted guests warmly upon arrival at luxury resort front desk.
- Managed phone calls and inquiries with professionalism and efficiency.
- Scheduled reservations and coordinated room assignments for guests.
- Maintained accurate records of guest check-ins and check-outs, ensuring seamless guest transitions.
- Assisted guests with requests, providing information about resort amenities.
- Handled payments and processed transactions accurately at the front desk.
- Answered incoming calls and redirected callers to the appropriate personnel or department.
- Entered data into computer systems to ensure accuracy of customer information records.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Resolved customer complaints and issues promptly, enhancing guest satisfaction through effective problem-solving.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
Assistant Director
Center For Health And Healing Nj
Toms River, New Jersey
08.2018 - 03.2023
- Coordinated patient care initiatives to improve wellness and health education outcomes.
- Collaborated with healthcare providers to streamline referral processes and communication.
- Managed daily personnel workflow by assigning tasks, tracking progress, and providing needed assistance.
- Analyzed data from multiple sources to identify trends and develop strategies for improvement.
- Facilitated team meetings to discuss progress and address challenges.
- Prepared reports and presentations for executive leadership review.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
- Organized team activities to strengthen camaraderie and promote a positive workplace culture.
Education
Associate of Arts - Human Services
St Petersburg College
Clearwater, FL05-2028
Skills
- Front office management
- Customer service
- Scheduling appointments
- Calendar management
- Email and telephone decorum
- Multi-line telephone systems
- Document management
- File management
- Microsoft Office Suite
- Time management
- Multitasking and organization
- Oral and writing communication
- Complex Problem-solving
- Confidentiality handling
- Office administration
Accomplishments
Hospitality Award 2019
Timeline
Front Desk Receptionist
Opal Sol Resort
02.2024 - Current
Assistant Director
Center For Health And Healing Nj
08.2018 - 03.2023
Associate of Arts - Human Services
St Petersburg College