Tracy Lanigan
Monroe,LA
Summary
Motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
Lucky's Resturant
01.2017 - 10.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Supported needs of 12- person wait staff who attended to specific needs of countless customers daily for Greek restaurant with social relevancy and intentionality
Independent Consultant
Shawn M. Montgomery Community Health Services
05.2016 - 02.2017
- Consulted with customers to assess needs and propose optimal solutions.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Oversaw team of 3 consulting professionals, encouraging sales and training members on effective strategies
Project Manager
PIC-O
06.2014 - 12.2016
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Coordinated material procurement and required services for projects within budget requirements
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
- Drafted project reports to identify successful outcomes, insights and future recommendations
- Monitored project progress, identified risks and took corrective action as needed
Server
Athens Restaurant Ltd, White Spot Restaurants
08.2003 - 01.2011
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for Greek restaurant with social relevancy and intentionality
Education
Master of Science - Social Work
University At Buffalo
Buffalo, NY05.2013
Bachelor of Science - Social Work
SUNY Buffalo State
Buffalo, NY05.2012
Associate of Science - Liberal Arts And Sciences
Erie Community College
Buffalo, NY01.2009
Skills
- Dining Customer Service
- Sales Expertise
- Suggestive Selling
- Bill Computation
- Confidential Case Documentation
- Psychosocial Assessments
- Group Therapy
- PTSD Expertise
- Data Collection
Certification
- Licensed Cosmetologist - August 2007 - present
Timeline
Server
Lucky's Resturant
01.2017 - 10.2018
Independent Consultant
Shawn M. Montgomery Community Health Services
05.2016 - 02.2017
Project Manager
PIC-O
06.2014 - 12.2016
Server
Athens Restaurant Ltd, White Spot Restaurants
08.2003 - 01.2011
Master of Science - Social Work
University At Buffalo
Bachelor of Science - Social Work
SUNY Buffalo State
Associate of Science - Liberal Arts And Sciences
Erie Community College
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