Tracy Lord
Saint Augustine
Summary
Dedicated professional with extensive experience in billing and collections. Skilled in staff training, report preparation, and problem resolution. Committed to optimizing processes and improving client relationships, fostering timely payments and enhanced satisfaction.
Overview
2025
2025
years of professional experience
Work History
Billing Manager
HomeTech Pest Solutions, Inc.
Saint Augustine, FL
08.2006 - 12.2024
- Streamlined billing processes to enhance accuracy and efficiency.
- Oversaw daily invoicing, ensuring timely and precise billing for clients.
- Worked with customers to develop payment plans and bring accounts current.
- Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.
- Reviewed billing problems, researched issues, and resolved concerns.
- Provided daily support to technicians to ensure all appointment job descriptions were entered into system properly.
Post Closing Analyst
Bank of America
Jacksonville, FL
1990 - 01.2000
- Reviewed closed loan packages for accuracy and compliance.
- Submitted loans to FHA for mortgage insurance.
- Submitted loans to the VA for loan guarantees.
Education
High School Diploma -
Crystal River High School
Crystal River, FLSkills
- Accounts receivable management
- Collections experience
- Staff training and development
- Invoice processing
- Report preparation
- Payment posting
Timeline
Billing Manager
HomeTech Pest Solutions, Inc.
08.2006 - 12.2024
Post Closing Analyst
Bank of America
1990 - 01.2000
High School Diploma -
Crystal River High School