Tracy Madson
Minneapolis
Summary
Dynamic, people-oriented professional recognized for exceptional communication skills and a proven ability to prioritize tasks effectively. Collaborative team player committed to fostering workplace satisfaction and delivering outstanding customer service. Adept at building strong relationships, driving team success, and enhancing the overall client experience. Passionate about creating positive environments that empower colleagues and delight customers.
Overview
25
25
years of professional experience
Work History
Medical Billing Specialist
Corner Home Medical
02.2025 - Current
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Collected payments and applied to patient accounts.
- Filed and updated patient information and medical records.
- Prepared billing correspondence and maintained database to organize billing information.
- Posted and adjusted payments from insurance companies.
- Adhered to established standards to safeguard patients' health information.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified and resolved discrepancies and errors in customer accounts.
- Trained new personnel regarding company operations, policies and services.
Optometric Technician
America Best Eyeglass
04.2024 - 02.2025
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Collaborated with optometry staff to reach individual and team goals.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
PCA
Caring Professionals
10.2021 - 02.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Documented vitals, behaviors, and medications in client medical records.
- Maintained clean and safe environment to promote patient safety and comfort.
- Documented patient information and care activities in electronic health record.
- Performed housekeeping duties such as dusting, mopping, vacuuming, and sanitizing countertops.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Customer Service Associate
Walgreens
02.2020 - 10.2021
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Performed cash, card, and check transactions to complete customer purchases.
Legal Assistant
Curtis Walker Law Office
02.2001 - 11.2016
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Created weekly, monthly, and quarterly expense reports.
- Scanned, converted, and organized records into electronic format with consistent naming convention.
- Performed legal and general research, drafting memoranda, and correspondence.
- Acted as first point of contact and set appointments for prospective clients.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Filed documents with bankruptcy courts within expected timeframes to prevent delays.
- Collaborated with attorneys and other legal personnel on bankruptcy documentation reviews, making necessary corrections.
Education
High School Diploma -
South High
Minneapolis, Minnesota06.1989
Skills
- Quality-oriented team player
- Files and records management
- Insurance verification
- HIPAA compliance
- Collections management
- Payment posting
- Information requests
- Data entry
- ICD-9
- Critical thinking
- Account reconciliation
- Medical terminology
Languages
English
Native or Bilingual
Timeline
Medical Billing Specialist
Corner Home Medical
02.2025 - Current
Optometric Technician
America Best Eyeglass
04.2024 - 02.2025
PCA
Caring Professionals
10.2021 - 02.2024
Customer Service Associate
Walgreens
02.2020 - 10.2021
Legal Assistant
Curtis Walker Law Office
02.2001 - 11.2016
High School Diploma -
South High