Tracy Maxham

Rite-Aid Pharmacy

09.2005 - Current

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Counted and labeled prescriptions with correct item and quantity.
Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Entered and processed patients' prescriptions into internal system.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.