Tracy Mifsud
Thomas Allen Vineyards & Winery
Livingston,CA
21
years of professional experience
Customer Experience and Operations Manager with 10+ years of experience in order management, scheduling, dispatch coordination, and sales support. Proven ability to ensure process consistency, policy compliance, and customer satisfaction while collaborating with operations, finance, and sales teams. Experienced in quote management, bid support, project tracking, and team leadership to deliver accurate and efficient service.
Work History
Administrative Manager
3 Years 5 Months- Manage customer experience operations, ensuring order setup and materials dispatch meet customer requirements
- Coordinate with operations and warehouse teams to support accurate scheduling, production planning, and dispatching
- Partner with sales team to provide quote management, pricing setup, and bid day support
- Process and manage domestic and international orders, ensuring complete and accurate documentation
- Review and validate order submissions for quality assurance and compliance with policies
- Develop and implement standard operating procedures (SOPs) to ensure process consistency
- Supervise team members and ensure coverage of duties to prevent service gaps
- Act as liaison between customers, distributors, sales, and operations teams
- Collaborate with finance to reconcile accounts and balance administrative workload across departments
- Reduced accounts receivable by 90% through improved customer coordination and follow-up
Sales Administrator
2 Years- Supported district sales team with order processing, quote preparation, and customer account management
- Managed distributor relationships and provided customer service support for assigned accounts
- Collaborated with operations teams to ensure accurate scheduling and timely dispatch of orders
- Maintained documentation and ensured data accuracy for all order submissions and billing records
- Assisted with project tracking, bid documentation, and reporting
- Improved processes to increase order accuracy and operational efficiency
- Reduced accounts receivable by 70% through proactive account management
Sales Administrator / Order Processing Specialist
8 Years- Managed high-volume order processing and order setup for domestic and export customers
- Coordinated with operations to support production scheduling and dispatch planning
- Assisted sales team with quotes, pricing, bid support, and customer relationship management
- Implemented systems to improve data accuracy, reporting, and process consistency (VIP iDig)
- Maintained and audited customer and inventory data to ensure quality and accuracy of submissions
- Developed reports for sales tracking, forecasting, and project monitoring
- Reduced accounts receivable by 80% through improved customer communication
- Supported cross-functional initiatives across sales, operations, and finance
Administrative Support
2 Years- Maintained accurate customer records, billing, and administrative processes
- Supported scheduling, invoicing, and customer account management
- Assisted with compliance documentation and process improvements
Billing Clerk
1 Year- Processed invoices and ensured billing accuracy and timely reconciliation
Auction Coordinator
5 Years- Coordinated multi-department communication to support operations, scheduling, and customer transactions
- Acted as liaison between customers and internal teams to ensure service consistency
- Audited transactions and documentation for policy compliance and accuracy
Education
High School Diploma
Skills
Customer Experience Management
Order Setup & Order Processing
Materials Dispatch & Logistics Coordination
Scheduling & Production Planning
Quote Management & Bid Support
Project Tracking & Sales Support
Process Improvement & Policy Compliance
Cross-Functional Collaboration (Sales
Operations
Finance)
Quality Assurance & Data Accuracy
Team Leadership & Coverage Planning
Inventory Management & Supply Chain Operations
Administrative & Financial Coordination
Timeline
Administrative Manager
Thomas Allen Vineyards & Winery
01.2023 - CurrentRead More
Sales Administrator
Scotto Cellars
01.2021 - 01.2023Read More
Sales Administrator / Order Processing Specialist
Oak Ridge Winery
01.2013 - 01.2021Read More
Administrative Support
Byron Bethany Irrigation District
01.2011 - 01.2013Read More
Billing Clerk
Lawrence Alegre Trucking
01.2010 - 01.2011Read More
Auction Coordinator
ADESA Golden Gate
01.2005 - 01.2010Read More
Tracy High School
High School Diploma
Read More
Key Achievements
- Reduced accounts receivable by 90%, 80%, and 70% across multiple roles
- Improved order processing accuracy and turnaround time through process improvements
- Increased efficiency in scheduling, dispatch, and reporting systems
- Reduced shipping costs by 50% through logistics coordination
- Successfully implemented systems to improve data accuracy and operational visibility