Tracy Miller
Columbus,OH
Summary
Dynamic professional with a proven track record at CMS, excelling in package handling and deadline management. Adept at optimizing workflows, I enhanced mail processing efficiency and improved team productivity. Known for strong verbal communication and critical thinking skills, I consistently deliver high-quality service and foster positive customer engagement.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
13
13
years of professional experience
Work History
Lead Mailroom Supervisor
CMS
09.2021 - 01.2025
- Verified proper distribution of incoming mail to correct individuals and departments.
- Diagnosed machinery issues, which included paper jams and handled basic maintenance tasks.
- Ensured timely delivery of sensitive documents by prioritizing urgent requests and delegating tasks accordingly.
- Coordinated mailroom team's workflow, delegating tasks to all employees.
- Reduced processing time for incoming and outgoing mail by optimizing workflows and staff responsibilities.
Quality Control/Audits for Packaging
Torrid
10.2019 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Pulled orders quickly to maintain demanding productivity goals.
- Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
- Reduced packing errors by consistently double-checking orders and ensuring correct items were included.
Manager
Dublin Dry Cleaners
02.2015 - 08.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Demonstrated adaptability by quickly learning new techniques and technologies related to laundry and dry cleaning processes.
- Maintained a safe and efficient work environment by adhering to company guidelines and cleaning protocols.
- Played a vital role in upholding company reputation by resolving client complaints professionally, rectifying any errors or dissatisfaction promptly.
Dealer Services Coordinator
Manheim Auto Auction
01.2012 - 11.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate of Arts - Substance Abuse/Dual Diagnosis
Columbus State Community College
Columbus, OH06-2008
Skills
- Package handling
- Shipping and receiving
- Verbal and written communication
- Deadline management
- New employee training
- Critical thinking
- Data entry
- Active listening
- Customer service
- Store operations
- Customer engagement
- Retail operations
Timeline
Lead Mailroom Supervisor
CMS
09.2021 - 01.2025
Quality Control/Audits for Packaging
Torrid
10.2019 - 08.2021
Manager
Dublin Dry Cleaners
02.2015 - 08.2021
Dealer Services Coordinator
Manheim Auto Auction
01.2012 - 11.2014
Associate of Arts - Substance Abuse/Dual Diagnosis
Columbus State Community College
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