Bryan Richardson
Zephyrhills,FL
Summary
Dynamic sales professional with extensive experience at Lazy Boy Furniture, excelling in customer service and relationship building. Proven ability to upsell products and negotiate contracts effectively. Skilled in time management and utilizing Salesforce to enhance customer satisfaction. Committed to delivering exceptional results and fostering positive client interactions.
Overview
18
18
years of professional experience
Work History
Driver
Uber And Lyft
San Francisco, California
05.2022 - Current
- Navigated city streets efficiently to transport passengers safely.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Maintained vehicle readiness and safety through regular inspections and cleanliness.
- Enhanced rider experience through effective communication.
- Adapted to changing conditions and passenger needs to improve ride quality.
- Provided assistance to passengers with special needs or requests.
- Delivered packages to customers in a timely and efficient manner.
Sales
Lazy Boy Furniture
Wesley Chapel, Florida
03.2024 - 04.2026
- Engaged customers to identify needs and recommend tailored products, resulting in increased sales opportunities.
- Upsold additional items aligned with customer interests, boosting overall sales.
- Sold various products by explaining unique features and educating customers on proper usage, enhancing customer understanding.
- Delivered exceptional service to resolve customer inquiries, significantly enhancing satisfaction levels.
- Answered incoming telephone calls, providing accurate information about the store, products, and services to assist customers.
- Worked with fellow sales team members to achieve group targets.
Sales
Camping World
Roseville, CA
04.2021 - 05.2022
- Showcased product features and discussed technical details to address objections and secure sales.
- Engaged customers to build rapport and foster lasting relationships, enhancing customer loyalty.
- Enhanced customer satisfaction by implementing strategies tailored to address needs and resolve concerns.
- Followed up with customers post-sale to gauge satisfaction and address technical or service issues.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Provided positive first impressions to welcome existing, new and potential customers.
- Collaborated with managers to communicate customer feedback and recommend operational adjustments based on emerging trends.
Delivery Driver
Primary Express Amazon
Sacramento, CA
05.2020 - 04.2021
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by selecting optimal routes, ensuring timely service.
- Delivered packages to customer doorsteps and businesses, ensuring satisfaction through careful handling and prompt service.
- Coordinated delivery times with customers to enhance communication and satisfaction.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Minimized company liability and risks to loads by obeying traffic laws.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Informed dispatchers of route changes and weather delays, facilitating adjustments to maintain delivery schedules.
- Conducted vehicle walk-around before each shift, verifying safe operating condition for reliable deliveries.
Delivery Driver
FedEx
Sacramento, CA
01.2013 - 01.2015
- Delivered packages to residential and businesses
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Executed rush deliveries within tight timetables, ensuring customer expectations were consistently met.
- Navigated highly congested areas while ensuring safe operation with zero traffic violations.
- Verified daily deliveries against shipping instructions, ensuring accuracy and compliance before customer delivery.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Oversaw product loading to keep items balanced, work efficiently and items secure for safe delivery.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Cultivated strong relationships with regular customers, contributing to enhanced service satisfaction. with regular customers.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Used GPS system to plan travel routes in accordance with bulk cargo transportation laws.
- Refilled truck after completing deliveries to return in a ready-to-use condition.
Car Sales Associate
Roseville Hyundai
Roseville, CA
01.2008 - 01.2010
- Generated significant team revenue by consistently achieving top sales numbers.
- Completed sales transactions by guiding customers through purchasing processes. by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Demonstrated vehicles by highlighting features, capabilities, and warranties; facilitating test drives to enhance customer experience.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Cultivated relationships with warm Internet leads, effectively addressing inquiries on vehicle availability, pricing, and options.
- Prepared purchased vehicles and completed final delivery checks.
- Reviewed vehicles prior to final delivery to ensure all add-ons were installed and damage corrections were completed.
Skills
- Sales
- Delivery Driver Experience
- Salesforce
- Confidentiality Understanding
- Driving and Transportation
- Navigational Systems and GPS
- Time Management
- Customer Service
- Documentation and Recordkeeping
- Customer Rapport
- Auto Financing
- Consultative Techniques
- Contract Negotiation
- Customer relationship management
- Upselling strategies
- Effective communication
- Active listening
- Detail orientation
Timeline
Sales
Lazy Boy Furniture
03.2024 - 04.2026
Driver
Uber And Lyft
05.2022 - Current
Sales
Camping World
04.2021 - 05.2022
Delivery Driver
Primary Express Amazon
05.2020 - 04.2021
Delivery Driver
FedEx
01.2013 - 01.2015
Car Sales Associate
Roseville Hyundai
01.2008 - 01.2010