Tracy Robles
San Antonio,TX
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
19
19
years of professional experience
Work History
Patient Access Supervisor
Complete Emergency Care
05.2015 - Current
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Enhanced patient satisfaction with improved communication strategies and timely resolution of issues.
- Optimized staff scheduling to maintain adequate coverage during peak hours, minimizing patient wait times and improving service quality.
- Facilitated cross-functional collaboration between departments to streamline processes and provide seamless patient care services.
- Oversaw daily operations of registration department, maintaining high level of accuracy and integrity in record keeping.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for employees.
Practice Manager of Operations
Complete Urgent Care
04.2013 - 05.2015
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Oversaw accounting, budgeting, and financial reporting.
- Provided supervision and management to team of support personnel.
Limited Radiologic Technologist
Complete Urgent Care
07.2009 - 04.2013
- Produced high-quality images for accurate, reliable review and interpretation.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medicaid Specialist
Radiology Associates Of San Antonio, P.A.
01.2008 - 07.2009
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Researched and resolved billing discrepancies to enable accurate billing.
- Monitored customer accounts to identify and rectify billing issues.
Insurance Coordinator
Consults In Pain Medicine
11.2007 - 01.2008
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
Patient Coordinator/Insurance Verifier
MRI Central - San Antonio
08.2004 - 11.2007
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Medical Front Office Supervisor
The Imaging Center At The Quarry
06.2007 - 10.2007
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
Insurance Verifier
Sendero Imaging And Treatment Center
01.2007 - 06.2007
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
Education
Bachelor of Arts - Sociology
The University of Texas As San Antonio
San Antonio, TX12.2017
Associate of Arts - Liberal Arts And General Studies
Northwest Vista College
San Antonio05.2014
LMRT Certification - Radiology
Academy of Healthcare Professions
San Antonio, TX 07.2009
Skills
- Decision Making
- Strong Leadership
- Policy Implementation
- Healthcare Knowledge
- Conflict Resolution
- Effective Problem-solving
Timeline
Patient Access Supervisor
Complete Emergency Care
05.2015 - Current
Practice Manager of Operations
Complete Urgent Care
04.2013 - 05.2015
Limited Radiologic Technologist
Complete Urgent Care
07.2009 - 04.2013
Medicaid Specialist
Radiology Associates Of San Antonio, P.A.
01.2008 - 07.2009
Insurance Coordinator
Consults In Pain Medicine
11.2007 - 01.2008
Medical Front Office Supervisor
The Imaging Center At The Quarry
06.2007 - 10.2007
Insurance Verifier
Sendero Imaging And Treatment Center
01.2007 - 06.2007
Patient Coordinator/Insurance Verifier
MRI Central - San Antonio
08.2004 - 11.2007
Bachelor of Arts - Sociology
The University of Texas As San Antonio
Associate of Arts - Liberal Arts And General Studies
Northwest Vista College
LMRT Certification - Radiology
Academy of Healthcare Professions
Similar Profiles
Taylor GossageTaylor Gossage
Patient Access Representative at Complete Emergency CarePatient Access Representative at Complete Emergency Care
Kylen McGovernKylen McGovern
Emergency Medical Technician at Complete Emergency CareEmergency Medical Technician at Complete Emergency Care
DIONESIA KINGDIONESIA KING
Licensed Practical Nurse at Complete Care @ Shorrock Garden Care CenterLicensed Practical Nurse at Complete Care @ Shorrock Garden Care Center