Tracy Roslund

• Support attentive guest service in a fine dining setting.
• Describe menu items and weekly specials to boost member satisfaction.
• Train new servers during onboarding to support accuracy and company standards.
• Apply knowledge of fine wines and spirits to improve member experience and satisfaction.

• Guided clients through property buying and selling processes, fostering clear communication and informed decision-making regarding market trends.
• Analyzed local real estate market data to provide accurate pricing recommendations for listings, improving sales outcomes.
• Developed comprehensive marketing strategies utilizing social media platforms to enhance property visibility and attract buyers.
• Collaborated with mortgage brokers and inspectors to streamline transaction processes, achieving timely closings for clients.
• Managed 40 client inquiries daily through calls and emails, enhancing responsiveness and client satisfaction.

• Mixed cocktails and specialty drinks for Beach House guests.
• Served beverages with prompt, friendly guest service.
• Assisted guests with drink selections and menu questions.
• Greeted customers and provided excellent customer service.

• Assisted members and guests in club dining rooms and lounge areas.

• Supported multiple service duties in fast-paced setting.

• Worked with team members to provide high-quality customer service.

• Assisted members and guests in club dining rooms and lounge areas.

• Supported multiple service duties in fast-paced setting.

• Worked with team members to provide high-quality customer service.

• Increased gross sales by 96% in the first year through innovative private event concepts and relationship-driven sales strategies.
• Implemented strategic marketing initiatives that significantly increased private dining reservations.
• Directed private dining operations, achieving seamless service and exceptional guest experiences.
• Collaborated with culinary team to design customized menus that enhanced client satisfaction.
• Trained and mentored staff on service standards and best practices for private events.

• Directed Casa D Angelo catering operations for private events, banquets, and restaurant functions.
• Coordinated catering sales, proposals, and contracts with clients and event planners.
• Supervised catering staff, service flow, and setup for offsite and onsite events.
• Collaborated with culinary teams on menus, special requests, and service timing.

• Anticipated guest needs and responded to service requests with professionalism.
• Set up and tore down all catering services in banquet halls and at customer locations.
• Provided excellent customer service throughout the duration of an event.