Tracy Rowe
Bronx,NY
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
The Cheesecake Factory
04.2021 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Buffalo Wild Wings
11.2019 - 04.2021
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Beverage Server
Resorts World Casino New York City
12.2011 - 04.2016
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Successfully upsold premium beverage options, increasing overall sales revenues.
Education
Associate Of Science - Social Sciences
05.2008
Skills
- High volume dining
- Safe food handling
- Team collaboration
- Suggestive selling
- Memory retention
Certification
ServSafe certified, TIPS certified
Timeline
Server - The Cheesecake Factory
04.2021 - 10.2024
Server - Buffalo Wild Wings
11.2019 - 04.2021
Beverage Server - Resorts World Casino New York City
12.2011 - 04.2016
College of New Rochelle - Associate Of Science, Social Sciences
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