Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Stout

Allentown,PA

Summary

Proven track record of enhancing customer satisfaction and streamlining operations, evidenced by my time at Amazon. Skilled in customer support and quality control, I excel in team collaboration and product merchandising. Achieved significant improvements in efficiency and defect reduction, demonstrating a strong work ethic and a commitment to excellence. Passionate about customer service with background in supporting customers in high-paced environments. In previous roles, excelled at handling customer inquiries and resolving issues efficiently, always prioritizing client satisfaction. Strengths include problem-solving skills, effective communication abilities, and adaptability to varied situations. Made significant impact by consistently improving customer service protocols, leading to increased satisfaction rates.

Overview

10
10
years of professional experience

Work History

Customer Service Associate

Wawa
Macungie, PA
11.2015 - 03.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Consulted with customers regarding needs and addressed concerns.
  • Updated databases with new and modified customer data.
  • Performed additional duties as assigned by management team.

Shipping and Receiving Associate, Quality Control

Amazon
Allentown, PA
11.2011 - 04.2014
  • Received and processed stock into inventory management system.
  • Improved operations through consistent hard work and dedication.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
  • Created and deployed best practices to improve efficiency and reduce defects.
  • Monitored performance and generated reports detailing quality of product and defect rates.
  • Created and deployed best practices to improve efficiency and reduce defects
  • Streamlined QA processes by working closely with development teams and staying abreast of changing product demands
  • Inspected quality of products, taking note of functionality, appearance and other specifications

Education

High School Diploma -

Emmaus High School
Emmaus, PA
06.1984

Skills

  • Account Management
  • Customer Service and Assistance
  • Preparation of Demonstrations
  • Correcting Discrepancies
  • Safety Regulations
  • Customer Relationship Management
  • Team collaboration
  • Product merchandising
  • Customer complaint resolution
  • Customer support

Timeline

Customer Service Associate

Wawa
11.2015 - 03.2022

Shipping and Receiving Associate, Quality Control

Amazon
11.2011 - 04.2014

High School Diploma -

Emmaus High School
Tracy Stout