Tracy Triplett
Flint,MI
Overview
14
14
years of professional experience
Work History
Desktop Support Specialist
Techsystems
Ann Arbor, MI
01.2025 - Current
- Medical systems assembly and imaging.
- Break-fix support for medical offices and patient rooms via ServiceNow ticket queues.
- Intune Laptop provisioning.
- Multifunction printer support.
- Label printer support.
Desktop Support Specialist
University of Michigan Medical
07.2023 - Current
SR IT Analyst
Techsystems
St Johns, MI
01.2025
- Break-fix support for inner office and plant floor devices via ServiceNow ticket queue.
- Network switch and jack support for office and plant floor devices.
- Multifunction printer support.
- Plant Kiosk support.
SR IT Analyst
Mahle Industries
04.2025 - 05.2025
- Break-fix support for inner office and plant floor devices via ServiceNow ticket queue.
- Network switch and jack support for office and plant floor devices.
- Multifunction printer support.
- Plant Kiosk support.
SR IT Analyst
Magna International
Troy, MI
06.2022 - 10.2023
- Provided IT Systems Administrator services for inner office and plant floor.
- IT management for budget and auditing. Maintained equipment supplies.
- Provided personal PC, phone, printer support as required by site.
IT Analyst
Magna Seating
Auburn Hills, MI
12.2019 - 06.2022
- Cimplicity administration and configurations including point creations, device management, screen creations and modifications.
- Maintenance and troubleshooting.
- MES Plant floor Support via Vb6 interfaces and Web based clients.
- Database changes both as needed and planned.
- SQL database administration, including table creations and modifications, stored procedure creations and modifications.
- Change champion for IT department.
- Creation of Andon screens with Visual Studio that were triggered by MES points and database changes.
- Staged VM hosts and Virtual Servers (Windows and Linux based).
- JIT Shipping system management and troubleshooting.
- Staged and managed Kantec Security system, managing devices, access groups, and user access.
- Configuration and installation of building security system and network support.
- Support of vending solution in the plant, providing network support.
- Provided personal PC, phone, printer support as required by site, including client staging and upgrades.
IT Analyst
TekSystems Inc
Southfield, MI
10.2016 - 12.2019
- Provided IT consulting services depending on client requirements.
- Provided personal PC, phone, printer support as required by clients.
IT Consultant
Tek Systems
Flint, MI
03.2016 - 10.2017
- Provided IT consulting services depending on client requirements.
- Provided personal PC, phone, printer support as required by clients.
Systems Administrator, IT Consultant
Walmart
07.2016 - 08.2016
- CPU and Card reader refresh consultant.
Technology Consultant IV
HP
Saginaw, MI
01.2012 - 01.2014
- Centrally managed the global servers for Nexteer’s private cloud environment.
- Technical lead for problem resolutions.
- Installed and configure the HP SIM server monitoring system.
- Installed the IBM Synergy product suite then configured some components to run as services that normally require a user to launch.
- Processed service requests and incident cases in the Citrix Digital Workflow system.
- Configured and Administered Active Directory Services and Group Policy for environment security.
- Conducted tape rotations on Compaq and HP tape libraries.
- Installed and configured a Windows Server 2008 HP Network Node Manager Server.
- Worked with the xMatters support to integrate it with HP Network Node Manager.
- Integrated HP SIM with HP Network Node Manager.
- Successfully planned and implemented migration/upgrade of DHCP servers from both Windows 2000 and 2003 to Windows 2008 servers.
- Exceeded Service Level Agreements by preempting outages.
- Migrated Critical applications from physical to virtual servers using the VMWare Conversion Tool.
Timeline
SR IT Analyst - Mahle Industries
04.2025 - 05.2025
Desktop Support Specialist - Techsystems
01.2025 - Current
SR IT Analyst - Techsystems
01.2025
Desktop Support Specialist - University of Michigan Medical
07.2023 - Current
SR IT Analyst - Magna International
06.2022 - 10.2023
IT Analyst - Magna Seating
12.2019 - 06.2022
IT Analyst - TekSystems Inc
10.2016 - 12.2019
Systems Administrator, IT Consultant - Walmart
07.2016 - 08.2016
IT Consultant - Tek Systems
03.2016 - 10.2017
Technology Consultant IV - HP
01.2012 - 01.2014