TRACY WHITAKER
Poughkeepsie,NY
Summary
Detail-oriented Medical office assistant with 20 years of experience in providing administrative and clerical support in healthcare settings. Proficient in managing patient check-ins, coordinating appointments, maintaining electronic records, and ensuring smooth office operations. Skilled in utilizing medical terminology, scheduling, and insurance verification to ensure high-quality patient care. Committed to delivering efficient and compassionate care in a fast-paced healthcare environment.
Overview
21
21
years of professional experience
Work History
Care Coordinator
Advanced Kidney Care (Kidneylink Us Renal Care)
07.2023 - 01.2026
- Acted as a liaison between patients, nephrologists, primary care physicians, and surgeons to schedule appointments, coordinate referrals, and ensure timely access placement.
- Educated patients and families about kidney health, disease progression, diet, medication adherence, and treatment modalities, including hemodialysis, peritoneal dialysis, and transplantation.
- Conducted patient assessments to identify social determinants of health (e.g., barriers in finance, transportation) and monitored clinical data to track
- Assisted with the transition to dialysis, ensuring a smooth process.
- Developed and updated individualized care plans in collaboration with a Nurse Care Manager and the patient, focusing on disease progression.
- Performed outreach to enroll patients in renal programs and maintained regular communication to resolve barriers in treatment.
Medical Office Assistant
Advanced Kidney Care
09.2018 - 07.2023
- Answered telephone calls and managed patient communication for 3 offices.
- Processed referrals to specialists, radiology, and laboratories.
- Managed patient scheduling and appointments.
- Acted as a liaison between patients, nephrologists, and pharmacies, handing medication refills and prior authorizations.
- Maintained electronic medical records and ensured HIPAA compliance.
- Arranged specialty interventions (e.g., Renal Vascular, Cardiac, Gastroenterology, and Urology).
- Tracked results (e.g., lab, diagnostic, and renal biopsies).
- Directed patients to exam rooms, fielded questions, and prepared patients for physician examinations.
- Cross-trained in the front office to back up reception staff.
Unit Secretary
Vassar Brothers Medical Center
12.2004 - 11.2017
- Served as a liaison between RN staff, patients, families, physicians, and other departments within the hospital setting.
- Supported RN staff and operational requirements with administrative tasks.
- Facilitated smooth operation of the nursing unit by efficiently managing supplies and equipment.
- Transcribed doctors' orders, lab test requests, and care plans.
- Assisted in training new unit secretaries on proper protocols, procedures, and software applications utilized within the hospital environment.
- Enhanced patient care by efficiently managing unit tasks and ensuring smooth operation of the department.
- Answered multi-line phones.
- Greeting patients and family members.
- Expedited discharge processes, coordinating necessary paperwork and appointments for optimal patient satisfaction.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Performed various administrative tasks by filing, copying, and faxing documents.
- Help facilitate timely admissions, discharges, and transfers of patients to improve overall unit operations.
Education
Bachelor - Legal Studies
A & T State University
Greensboro, NC08-1993
Skills
- Medical terminology
- Patient communication
- Appointment scheduling
- Electronic health records
- Insurance verification
- Administrative support
- Attention to detail
- Multitasking
- Data Entry
- HIPAA Compliance
- Team collaboration
- Problem solving
Timeline
Care Coordinator
Advanced Kidney Care (Kidneylink Us Renal Care)
07.2023 - 01.2026
Medical Office Assistant
Advanced Kidney Care
09.2018 - 07.2023
Unit Secretary
Vassar Brothers Medical Center
12.2004 - 11.2017
Bachelor - Legal Studies
A & T State University