Tracy A. Schneider
Frederick,Maryland
Summary
As a Manager, I want to utilize my skills in Customer Service and Administrative experience. Have years of training in management and have learned many organizational and management skills. Have trained and managed in many areas of business including retails and office settings. Enjoy using my event planning skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
FOH Supervisor
Compass Group USA
Frederick, MD
11.2022 - Current
- Directed and supervised the daily operations of front-of-house staff, ensuring quality service standards.
- Resolved customer complaints promptly and efficiently while maintaining a positive attitude.
- Responded quickly to any operational issues that arose throughout the shift.
- Enforced health and safety regulations within the restaurant environment.
- Maintained accurate records of inventory, sales, labor costs, supplies.
- Provided support to management team in planning special events or promotions.
Manager/Supervisor
Aramark
Frederick, Maryland
02.2021 - 11.2022
- Supervise employees
- Inventory products in retail
- Assist staff with tasks
- Prepare food for retail
- Assist students and deal with any issues.
Café Manager
Barnes & Noble
Frederick, Maryland
12.2018 - 02.2021
- Supervise employees, hire and train new staff
- Assist in scheduling
- Inventory of product, place weekly food orders
- Assign staff to specific tasks
- Demonstrated effective presentation skills
- Assist with all customer issues.
Administrative/FOH, BOH
Uncle Julios
Gaithersburg, Maryland
06.2017 - 09.2018
- Made Special Drinks at table
- Interacted with Customer, resolved issues
- Maintained high standards of excellence
- Successfully managed FOH, helped with the expo in BOH.
Store Manager
Lindt Chocolate
Gaithersburg, Maryland
10.2010 - 11.2016
- Managed retail store and supervised employees
- Planned and prepared work schedules, assigning employees to specific tasks
- Supervise employees whiling engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records and preparing daily record of transactions
- Demonstrated effective presentation skills
- Assist with all customer issues.
Education
Bachelor’s in history -
St. Francis College
05.1996
Skills
- Customer Service
- Administrative experience
- Management
- Organizational skills
- Event planning skills
- Presentation skills
State
Maryland
Zip
21701
City
Frederick
Street
1737 Emory Street
References
Available upon request
Certification
- ServSafe Certificate
References
References available upon request.
Timeline
FOH Supervisor
Compass Group USA
11.2022 - Current
Manager/Supervisor
Aramark
02.2021 - 11.2022
Café Manager
Barnes & Noble
12.2018 - 02.2021
Administrative/FOH, BOH
Uncle Julios
06.2017 - 09.2018
Store Manager
Lindt Chocolate
10.2010 - 11.2016
Bachelor’s in history -
St. Francis College
- ServSafe Certificate
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