Tracy E James
Clarksburg,WV
Summary
Organized and dependable can manage multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Insurance Specialist
WVU Medicine
Morgantown, WV
04.2021 - Current
- Enhance customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Process eligibility and benefits verification and authorization requests.
- Follow up on denials, extensions and other special circumstances.
- Track pending authorizations to resolve discrepancies and avoid revenue loss.
- Communicate effectively with members of operations, finance, and clinical departments.
Registration Specialist
WVU Medicine
Bridgeport, WV
03.2020 - 04.2021
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
- Demonstrated excellent attention to detail when entering data into electronic health record systems, minimizing discrepancies between documents.
UHC Billing Office
WVU Medicine
Clarksburg, WV
10.2019 - 03.2020
- Improved billing efficiency by streamlining invoice processing and implementing electronic payment systems.
- Exhibited strong organizational skills when managing multiple priorities simultaneously within a fast-paced environment.
- Ensured compliance with company policies, state regulations, and industry standards through regular auditing of billing records.
- Demonstrated expertise in billing software, troubleshooting issues and providing guidance to colleagues as needed.
- Reduced billing errors with diligent review of invoices, ensuring accuracy in charges and client information.
ED Unit Secretary
WVU Medicine
Bridgeport, WV
04.2019 - 10.2019
- Ensured HIPAA compliance while handling sensitive patient information with utmost confidentiality and discretion.
- Streamlined workflows for nurses and doctors by accurately maintaining patient charts and updating information as needed.
- Increased ER efficiency with prompt communication between medical professionals regarding patient updates.
- Assisted in reducing wait times by promptly answering phone calls, directing inquiries, and routing messages to appropriate personnel.
- Collaborated with other departments for seamless interdepartmental communication regarding patient care plans.
Patient Registration Specialist
WVU Medicine
Bridgeport, WV
01.2015 - 04.2019
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
Patient Registration Specialist
MVA
Fairmont, WV
04.2010 - 01.2015
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Collaborated with other departments to ensure a seamless transition from registration to treatment for patients.
- Assisted in training new staff members on best practices for patient registration, improving overall team performance.
- Contributed to a decrease in wait times by expediting the check-in process with effective multitasking skills.
- Implemented an appointment reminder system that resulted in improved attendance rates for scheduled appointments.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Promoted a positive work environment through active participation in team meetings and continuous process improvement initiatives.
- Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
Education
High School Diploma -
South Harrison High School
Lost CreekSkills
- Documentation skills
- Policy analysis
- Documentation abilities
- Reporting skills
Timeline
Insurance Specialist
WVU Medicine
04.2021 - Current
Registration Specialist
WVU Medicine
03.2020 - 04.2021
UHC Billing Office
WVU Medicine
10.2019 - 03.2020
ED Unit Secretary
WVU Medicine
04.2019 - 10.2019
Patient Registration Specialist
WVU Medicine
01.2015 - 04.2019
Patient Registration Specialist
MVA
04.2010 - 01.2015
High School Diploma -
South Harrison High School