Tracy Efe
San Jose,CA
Summary
Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Hearing Instrument Specialist
Innovative Hearing
06.2024 - Current
- Drive revenue growth through consultative sales of hearing solutions, consistently exceeding performance targets
- Conduct comprehensive audiometric evaluations and deliver tailored product recommendations based on patient needs
- Manage full sales cycle from lead generation to closing, including high-volume outbound prospecting and follow-ups
- Strengthen client retention through education, product support, and ongoing relationship management
- Program, fit, and troubleshoot hearing devices using advanced software systems
- Maintain accurate CRM records, monitor KPIs, and optimize pipeline performance
- Ensure compliance with HIPAA regulations and uphold high standards of patient care and confidentiality
Hearing Care Sales Professional
Miracle Ear - Amplifon
10.2021 - 06.2024
- Regularly exceed monthly sales goals by 40% through a consultative approach
- Maintain an efficient CRM by updating Patient information, tracking purchases, and managing K.P.I
- Cold calling Prospects and existing Users up to 30+ times a day
- Conduct a comprehensive audiometric test and make relevant recommendations for a hearing device
- Demo and fit different hearing devices to help convert lookers to buyers
- Properly program hearing devices with Software; Harmony and Inspire X
- Professionally dispense hearing devices and counsel Patients on usage, maintenance, and rehabilitation best practices
- Continuing education of new product portfolio, product knowledge, and software programming
- Maintain relationships with Patients to help build office and gain referrals
- Manage office by implementing HIPPA regulations
Field Marketing Representative
Premium Retail Services
04.2021 - 10.2021
- Promote Samsung HA and ensure consistency and highly visible company presence in designated retail stores within assigned territory.
- Building and maintaining long-term trusting relationships with partner channels, management, and associates.
- Create brand awareness by introducing Samsung products and all display is compliant with the protocol, plan-o-gram compliance, and product demonstration, and is above presentation standards of competitive products.
- Maintain consistent store visits and plan routes while entering into assigned system monthly.
- Routinely train retail sales associates on product, brand awareness, and brand image.
- Serve as a primary point of contact and continuously engage with sales teams and leaders to coordinate, communicate, and maximize the impact of marketing initiatives.
Store Manager
Hickory Farms
10.2017 - 01.2018
- Meet target sales goal month to date and year to date by maximizing sales through conversion and product samples.
- Set clear performance expectations for employees and implemented improvement plans to help reach targets.
- Merchandise all kiosks using planograms. Reported to the district manager regarding all financial goals, and sales.
- Provide exceptional selling techniques to twenty sales associates to drive highly profitable sales.
- Weekly Scheduling and utilizing the WhenIwork application.
- Oversaw receiving and display of incoming products, meeting planned promotions, and seasonal rotation for sales events.
Propositional Banker
PT Gaming LLC
10.2015 - 04.2017
- Knowledgeable of casino table games such as blackjack, three-card poker, & Pai Gow.
- Oversee games, casino dealers, and customer players.
- Ability to problem-solve quick math procedures, bonuses, and large payouts. Control bank of more than $100,000.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Education
Bachelors of Science - Business Administration - Marketing
San Francisco State University
San Francisco, CADigital Marketing
UC Berkeley Extension
Skills
- Influenced negotiation
- Persuasive presentation
- Sales support & planning
- Upselling & cross selling
- Effective communication
- Hearing aid fitting
- Patient counseling
- Diagnostic evaluations
- Device programming
Certification
- CA Hearing Aid Dispenser License #8884
- Speech Language Pathology and Audiology and Hearing Aid Dispensers Board
Timeline
Licensed Hearing Instrument Specialist
Innovative Hearing
06.2024 - Current
Hearing Care Sales Professional
Miracle Ear - Amplifon
10.2021 - 06.2024
Field Marketing Representative
Premium Retail Services
04.2021 - 10.2021
Store Manager
Hickory Farms
10.2017 - 01.2018
Propositional Banker
PT Gaming LLC
10.2015 - 04.2017
Digital Marketing
UC Berkeley Extension
Bachelors of Science - Business Administration - Marketing
San Francisco State University