Trameika Dorsey
Atlanta,GA
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed at Publix and the United States Post Office. Excels in multitasking and teamwork, significantly enhancing customer satisfaction and operational efficiency. Adept at relationship building and leveraging excellent communication skills to meet and exceed objectives.
Overview
22
22
years of professional experience
Work History
Sales Associate
Publix
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Clerk
United States Post Office
08.2003 - 11.2023
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
High School Diploma -
Leuzinger High
Lawndale, CA06.1996
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Flexible schedule
- Verbal/written communication
- Conflict resolution
- Meeting deadlines
- Professional demeanor
- Adapt to diverse groups
Timeline
Sales Associate
Publix
05.2024 - Current
Clerk
United States Post Office
08.2003 - 11.2023
High School Diploma -
Leuzinger High
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