Tramone Clark
Baker,LA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate over 20 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
The Home Depot Inc
Zachary, LA
08.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Solved problems with products and services by providing customers with technical support.
- Maintained up-to-date knowledge of product and service changes.
Merchandise Associate
Sams Club Distribution
Gulfport, MS
05.2021 - 07.2022
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Updated pricing and signage to complete product displays and educate customers.
- Updated signage and price tags to reflect current sales.
- Used pallet jacks to move and position merchandise.
- Rotated manufacturer products.
Housekeeping Houseman
The Beau Rivage Casino
05.2020 - 06.2021
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Paint Associate/Flooring Associate
The Home Depot Inc
Biloxi, MS
01.2016 - 03.2020
- Stocked aisles with merchandise and cleaned paint counter for orderly appearance.
- Maintained up-to-date knowledge on store returns policies and promotions to provide reliable information.
- Displayed exemplary customer service by greeting customers and answering questions concerning products and inventory.
- Offered color matching expertise and paint product selection advice to assist customers with paint choice.
Education
No Degree - Dental Assisting
Everest College
Renton, WA04.2008
High School Diploma -
Middle Valley High
Graniteville, SC05.2000
Skills
- Safety Regulations
- Portion Standards
- Software Troubleshooting
- Stock Replenishment
- Sales and Upselling
- Customer Service
- Refunds and Exchanges
- Product Merchandising
- Product Knowledge
- Telephone Reception
- POS System Operations
- Inventory Control
Timeline
Customer Service Associate
The Home Depot Inc
08.2022 - Current
Merchandise Associate
Sams Club Distribution
05.2021 - 07.2022
Housekeeping Houseman
The Beau Rivage Casino
05.2020 - 06.2021
Paint Associate/Flooring Associate
The Home Depot Inc
01.2016 - 03.2020
No Degree - Dental Assisting
Everest College
High School Diploma -
Middle Valley High