T. M. GILMORE
ARLINGTON,TX
Summary
Operations Manager with 10+ years of experience managing, building, mentoring and leading effective
teams and workflow improvement efforts. Goal oriented and seasoned professional with a robust
experience in operations, problem solving, brand relations and customer satisfaction management.
Overview
12
12
years of professional experience
Work History
President
BROTHERHOOD FOUNDATION
01.2012 - Current
- Served as primary liaison, established contracts and pricing, ensured proper maintenance with utilities and local government agencies such as fire, police, health, and safety regulators
- Reviewed and approved all operational invoices and ensured they were submitted forpayment
- Served as primary point of contact to resolve customer issues related to equipment quality, customer service, and on-site accidents
- Consistent communication to resolve customer/donor issues with operations team and devised ways of improving the customer experience, including problem prevention and complaint resolution
- Worked closely with management team to set and/or implement policies, procedures, and systems to follow through with implementation
- Communication with legal counsel and safety department to ensure all processes remain compliant with OSHA health and safety regulations and other governmentalregulations.
Teacher
01.2019 - 01.2022
- Dual instruction – Zoom/In Person
- Provided a range of instructional, management, and assessment strategies to meet the different needs of students
- Create thoughtful and engaging unit and lesson plans daily
- Participate in creating, revising, administering, and grading assessments
- Keep accurate and organized records of student information
- Provide tutoring to small student groups as required
- Collaborate with colleagues across content areas and grade levels
- Attend and actively participate in all meetings including PLCs, grade level meetings, and
- PD sessions
- Conduct parent-teacher conferences as needed, as well as on-going parent communication.
Senior Operations Advisor
G.I. Alliance
01.2014 - 01.2019
- Successfully managed the planning, staffing and execution of integrated logisticssupport policies and procedures, technical and tactical proficiency of delivery personnel
- Created an exceptional customer experience with LEAN continuous improvement efforts, refined attention to detail throughout the sales CRM portal and delivery practices
- Effective leadership for the training, new hire onboarding, organization and consistent customer communication in accordance with world class Tesla brand standards
- Regular collaboration with external departments to ensure smooth transitions for new owners that will result in positive customer satisfaction surveys
- Demonstrated mastery of presenting, selling and delivering the entire Tesla eco-system.
Education
BA - English
University of Texas
August 2017
AS - Business Management
Dallas College
December 2015
Bachelor’s of Arts - English
Associate’s of Science - Business Management
Timeline
Teacher
01.2019 - 01.2022
Senior Operations Advisor
G.I. Alliance
01.2014 - 01.2019
President
BROTHERHOOD FOUNDATION
01.2012 - Current
BA - English
University of Texas
AS - Business Management
Dallas College