Tranell James
Newark,DE
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking various opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Barclays Bank Delaware
Wilmington, DE
02.2023 - Current
- Uphold quality control policies and procedures to increase customer satisfaction.
- Demonstrate excellent communication skills in resolving product and consumer complaints.
- De-escalate problematic customer concerns, maintaining calm, friendly demeanor.
- Consult with customers to resolve service and billing issues.
- Ask probing questions to determine service needs and accurately input information into electronic systems.
- Assist customers with making payments or establishing payment plans to bring accounts current.
Delivery Driver
Amazon
Newark, DE
04.2022 - Current
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Transported and safely delivered items to prevent damage or loss.
Correctional Officer
Department Of Corrections
Smyrna, DE
07.2020 - 01.2023
- Maintain control of multiple inmates and keep accurate headcounts of inmates assigned to post
- Effectively monitored inmate behavior to prevent criminal activity and escapes
- Operate manual and electronic locking systems
- Assessed housing arrangements and reassigned inmates to meet allocation and safety requirements
School Safety Agent
NYPD
Queens, NY
03.2018 - 07.2020
- Provide security and ensure the safety of students, faculty, and visitors
- Utilized scanning and metal detection equipment to eliminate possession of weapons.
- Responded to emergency calls regarding illnesses, accidents and disturbances.
- Dispatched radio messages to other officers and agents of campus.
Sales Associate
Victoria Secret
Queens, NY
10.2017 - 03.2018
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
Sales Associate
Toy's R' Us
Queens, NY
10.2012 - 08.2016
- Scanned merchandise and assisted customers with check out by using point of sale system
- Provide quality customer service to new and returning customers in order to increase revenue
- Restocked inventory and maintained a cleaned overall look of the store
- Used technology resources to assist customers in locating and selecting items.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
Associate of Applied Science - Office Administration & Technology
Queensborough Community College, City University of New York
Business Organization & Management, Fundamentals of Business Law -
Associate of Science - Nursing
Delaware Technical And Community College
Newark, DESkills
- Microsoft Office (Excel, PowerPoint)
- Critical thinking and problem solving
- Teamwork and collaboration
- Time Management
- Excellent interpersonal skills with the ability to work individually and as a team player
Timeline
Customer Service Representative
Barclays Bank Delaware
02.2023 - Current
Delivery Driver
Amazon
04.2022 - Current
Correctional Officer
Department Of Corrections
07.2020 - 01.2023
School Safety Agent
NYPD
03.2018 - 07.2020
Sales Associate
Victoria Secret
10.2017 - 03.2018
Sales Associate
Toy's R' Us
10.2012 - 08.2016
Associate of Applied Science - Office Administration & Technology
Queensborough Community College, City University of New York
Business Organization & Management, Fundamentals of Business Law -
Associate of Science - Nursing
Delaware Technical And Community College
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