Traniqua Rogers
Oschner Medical Center
BATONROUGE,LA
7
years of professional experience
Detail-oriented Patient Care Coordinator with expertise in managing patient appointments, resolving billing discrepancies, and ensuring HIPAA compliance. Committed to enhancing patient satisfaction and optimizing care delivery.
Work History
Patient Care Coordinator
1 Year- Coordinated patient appointments and follow-ups to enhance care continuity.
- Communicated effectively with multidisciplinary teams to address patient needs and improve care strategies.
- Assisted patients with insurance verification and benefits inquiries for streamlined service delivery.
- Maintained accurate patient records using electronic health record systems to ensure data integrity.
- Managed front desk operations, ensuring timely check-in and minimizing wait times for patients.
- Resolved patient concerns promptly, contributing to overall satisfaction and trust in healthcare services.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Followed document protocols to safeguard confidentiality of patient records.
Revenue Recovery Specialist
2 Years 4 Months- Implemented process improvements to enhance accuracy in revenue recovery efforts.
- Analyzed and reconciled patient accounts to recover outstanding revenue.
- Collaborated with healthcare teams to resolve billing discrepancies efficiently.
- Educated staff on best practices for documentation and coding compliance.
- Monitored claims submission process to ensure timely payments from insurance providers.
- Conducted audits of accounts to identify trends and areas for improvement in collections.
- Managed a diverse portfolio of commercial clients, successfully balancing multiple priorities while maintaining strong relationships with key stakeholders.
- Improved revenue recovery rates by identifying and resolving billing discrepancies in a timely manner.
- Conducted in-depth analyses of client financial statements to make informed decisions regarding credit extensions and debt recovery strategies.
Patient Care Coordinator
3 Years 11 Months- Provided high-quality customer support through effective communication and problem-solving skills.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
- Trained new team members on operational procedures and customer service best practices.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Collaborated with healthcare professionals to ensure optimal patient care and medication management.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
Education
GED
No Degree - Nursing
Medical Office Support
Skills
Critical thinking skills
HIPAA compliance
Organizational skills
Appointment scheduling
Customer service
Patient relations
Insurance verification
Attention to detail
Patient care coordination
Patient confidentiality
Office administration
Proficient in Epic
Payment processing
Timeline
Patient Care Coordinator
Oschner Medical Center
08.2025 - CurrentRead More
Revenue Recovery Specialist
Amedisys Home Health
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Alliance Rx Walgreens Prime Specialty Pharmacy
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Delta College
No Degree from Nursing
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Carville Job Corps
GED
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Carville Job Corps
Medical Office Support
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