TRAN THIEN THU NGUYEN
Arlington,TX
Summary
Finance professional in training with a solid academic background complemented by hands-on experience in customer service and team collaboration. Experienced in managing high-pressure situations and enhancing customer satisfaction through effective problem-solving and operational efficiency. Pursuing a Finance degree to integrate analytical insights into business decision-making.
Overview
5
5
years of professional experience
Work History
Server
Kyuramen
Sandy Springs, GA
09.2023 - 04.2025
- Managed high-pressure situations to ensure positive customer experiences.
- Trained and guided new staff to enhance service quality and operational efficiency.
- Supervised team members to maintain smooth operations during peak hours.
Server
Gangnam Rice
Arlington, TX
04.2023 - 07.2023
- Provided excellent customer service in a fast-paced dining environment.
- Provided high-quality customer service to enhance guest satisfaction in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness of dining area and service stations.
- Collaborated with team members to enhance communication, improving overall team cohesion.
Crew Member
McDonald's
Arlington, TX
03.2021 - 03.2023
- Provided excellent customer service by taking and processing orders efficiently.
- Collaborated with team to achieve daily service and quality goals, enhancing customer satisfaction.
- Prepared food items according to company standards and recipes.
- Maintained cleanliness of dining area, kitchen, and equipment throughout shifts.
- Ensured accuracy of records during audits, supporting compliance and operational integrity.
Assembler
Avancez Industry
Arlington, TX
08.2020 - 01.2021
- Assembled components following precise specifications and quality standards.
- Collaborated with team members to streamline assembly workflows.
- Collaborated with team to ensure accuracy in assembly processes, contributing to overall manufacturing objectives.
- Operated various tools and machinery for efficient production processes.
Cashier
Hiep Thai Market
Arlington, TX
01.2020 - 08.2020
- Processed customer transactions efficiently at busy market checkout.
- Handled cash transactions, enhancing customer service and problem-solving skills in retail environment.
- Maintained accurate cash drawer and balanced daily sales receipts.
- Assisted customers with product inquiries and provided excellent service.
Education
Bachelor of Business Administration - Finance
Georgia State University
Atlanta, GA05-2026
Associate Degree -
Tarrant County College
Arlington, TX01-2023
Skills
- Customer service
- Sales Support
- Customer Relationship Management
- Team Collaboration
- Time management
- Organizational & Analytical Skills
- Microsoft Office
- Financial analysis
- Team collaboration
Accomplishments
- Bachelor degree of Business Administration in Finance
- Leading With Generative AI Certificate
- General lines License
Relevant Coursework And Projects
- Corporate Finance, Developed financial models to evaluate investment decisions.
- Financial Accounting, Analyzed financial statements and assessed company performance.
- Investment Analysis, Researched equity markets and prepared stock evaluation reports.
- Business Statistics, Applied statistical methods for decision making and forecasting.
Timeline
Server
Kyuramen
09.2023 - 04.2025
Server
Gangnam Rice
04.2023 - 07.2023
Crew Member
McDonald's
03.2021 - 03.2023
Assembler
Avancez Industry
08.2020 - 01.2021
Cashier
Hiep Thai Market
01.2020 - 08.2020
Bachelor of Business Administration - Finance
Georgia State University
Associate Degree -
Tarrant County College