Traseandia Edberson
Wilson,NC
Summary
Professional with strong background in customer order management, adept at streamlining processes and enhancing customer satisfaction. Skilled in utilizing CRM software, managing order workflows, and resolving issues efficiently. Known for effective collaboration, adapting to changing needs, and consistently achieving results. Highly organized, reliable, and focused on teamwork and delivering impactful outcomes.
Overview
11
11
years of professional experience
Work History
Customer Order Specialist
Kelly Services
01.2023 - Current
- Provided exceptional customer service, resolving issues promptly and professionally.
- Established effective working relationships with internal employees, vendors, shipping company contacts, and customers.
- Negotiated with suppliers to secure favorable terms for expedited shipping when required by client deadlines or other constraints.
- Streamlined order entry procedures for improved accuracy and reduced processing time.
- Provided support during peak periods, ensuring all customer orders were processed accurately and on-time despite increased workload demands.
Order Specialist
Payless Distribution Center
12.2017 - 12.2022
- Provided cross-functional support during peak periods or staffing shortages, demonstrating adaptability and teamwork skills.
- Completed accurate order entry and data verification.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Coordinated with warehouse staff for accurate inventory management and timely shipment of products.
- Assisted in training new hires on company-specific software systems, policies, and procedures.
- Served as a key liaison between customers, sales representatives, and logistics teams to ensure seamless coordination throughout the entire ordering process.
Order Entry Clerk
Gymboree
06.2014 - 09.2017
- Expedited urgent orders for time-sensitive clients, prioritizing tasks accordingly.
- Liaised between departments to clarify order details and prevent miscommunication errors.
- Use Excel functions and formulas, including VLOOKUPs and pivot tables, to identify and analyze order data and trends.
- Improved overall productivity by identifying opportunities for process improvements and suggesting practical solutions.
- Maintained up-to-date knowledge of product offerings to provide accurate information for customers and internal teams.
Education
Associate of Applied Science - Business Administration And Management
Pitt Community College
Winterville, NC05-2020
High School Diploma -
Beddingfied High School
Wilson, NC06-2013
Skills
- Strong organizational skills
- Organizational time strategies
- Clear and concise communication
- Experienced in Excel data analysis
- Sales coordination
- Fulfillment coordination
- Detail-oriented data processing
- Delivery tracking
- Inventory control
- Accurate order preparation
- Collaborative mindset
- ERP software management
Timeline
Customer Order Specialist
Kelly Services
01.2023 - Current
Order Specialist
Payless Distribution Center
12.2017 - 12.2022
Order Entry Clerk
Gymboree
06.2014 - 09.2017
Associate of Applied Science - Business Administration And Management
Pitt Community College
High School Diploma -
Beddingfied High School
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