Tratoqua Gilbert
Midland,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
SYKES (remote) Work From Home
01.2019 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Dispatcher
Permian Lodging
02.2017 - 05.2018
- Directed dispatching, routing and tracking of 100 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 200 daily calls.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Directed investigations to verify and resolve customer or shipper complaints.1
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Education
High School Diploma -
Robert E Lee High School
Midland, TXSkills
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Call Transfers
- Microsoft Exchange
- Inbound and Outbound Calling
Timeline
Customer Service Representative
SYKES (remote) Work From Home
01.2019 - 03.2021
Dispatcher
Permian Lodging
02.2017 - 05.2018
High School Diploma -
Robert E Lee High School
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