Travera McClendon
Gainesville
Summary
Accomplished leader with extensive experience at Wendy's, adept in customer service and team leadership. Excelled in enhancing team performance and customer satisfaction through expert staff training and development. Demonstrated prowess in budget control, achieving a 20% cost reduction. Skilled in emergency response and safety procedures, ensuring a secure environment for both staff and customers.
Overview
13
13
years of professional experience
Work History
Co Manager
Wendy's
01.2016 - 01.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Manager
Wendy's
01.2012 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
Camden High
Camden, Nj06.1999
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Task delegation
- Documentation and reporting
- Shift scheduling
- Sales techniques
- Budget control
- Emergency response
- Safety procedures
- Employee onboarding
- Coaching and mentoring
Timeline
Co Manager
Wendy's
01.2016 - 01.2021
Manager
Wendy's
01.2012 - 12.2024
Camden High
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