Travis Bruce
Hartwell,GA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
19
19
years of professional experience
Work History
General Manager
Fastenal
Hartwell, Georgia
10.2013 - Current
- Business-to-business (B2B) sales and account management
- Strategic business development and market growth
- Customer relationship management and retention
- Procurement and vendor relationship management
- Logistics and freight coordination (LTL and parcel carriers)
- Warehouse and distribution operations management
- Inventory control and supply chain coordination
- Performance analysis and KPI management
- Profitability and margin optimization
- Process improvement and operational efficiency
- Team leadership, coaching, and employee development
- Training, onboarding, and workforce development
- Cross-functional team collaboration
- Safety compliance and workplace standards enforcement
- Customer service and solution-based selling
- Problem-solving and decision-making
- Duties
- Managed daily branch operations, executing sales, inventory, logistics, and customer service functions efficiently.
- Developed and implemented local sales strategies to expand market presence and strengthen customer relationships.
- Managed business accounts, identifying opportunities, resolving challenges, and delivering tailored solutions to enhance customer satisfaction.
- Led, trained, and mentored employees across multiple functions, fostering professional growth and operational excellence.
- Oversaw inventory management, procurement activities, and warehouse operations to maintain product availability and service levels.
- Coordinated shipping, receiving, and logistics activities to meet customer demands and streamline operational processes.
- Collaborated with customers, suppliers, and internal teams to enhance service quality and reinforce business partnerships.
- Managed branch resources and workflows to maximize productivity and customer satisfaction.
- Accomplishments
- Successfully led branch growth through relationship-driven sales, exceptional customer service, and market development initiatives.
- Built and developed high-performing teams by coaching employees, improving accountability, and creating opportunities for advancement.
- Strengthened customer retention and long-term partnerships through responsive service and product expertise.
- Improved operational efficiency by optimizing inventory management, procurement processes, and branch workflows.
- Established a reputation for solving complex customer and operational challenges while maintaining high service standards.
- Demonstrated the ability to manage multiple business functions simultaneously, including sales, operations, logistics, and personnel development.
- Consistently exceeded customer expectations by delivering solutions that balanced service quality, cost effectiveness, and operational performance.
- Contributed to a culture of safety, accountability, and continuous improvement across branch operations.
Real Estate Office Manager
Lake Hartwell Gold Team Properties LLC
Hartwell, Georgia
06.2007 - 10.2013
- Managed daily office operations for a leading real estate agency.
- Coordinated property listings and client communications efficiently.
- Scheduled appointments and maintained calendars for agents and clients.
Machine Operator/Troubleshooting
Tenneco Automotive
Hartwell, Georgia
07.2009 - 08.2013
- Operated production machinery to ensure efficient assembly of automotive components.
- Monitored equipment performance and conducted routine maintenance to prevent downtime.
- Collaborated with team members to streamline workflows and enhance production efficiency.
Education
Hart County High School
Hartwell, GeorgiaSkills
- Business-to-business (B2B) sales and account management
- Strategic business development and market growth
- Team leadership, coaching, and employee development
- Customer relationship management and retention
- Inventory control and supply chain coordination
- Warehouse and distribution operations management
- Procurement and vendor relationship management
- Logistics and freight coordination (LTL and parcel carriers)
- Performance analysis and KPI management
- Profitability and margin optimization
- Problem-solving and decision-making
- Process improvement and operational efficiency
- Cross-functional team collaboration
- Safety compliance and workplace standards enforcement
- Customer service and solution-based selling
- Training, onboarding, and workforce development
Languages
English
Professional
Affiliations
- Golf
- Weight lifting
- Hiking
- Cooking
References
References available upon request.
Timeline
General Manager
Fastenal
10.2013 - Current
Machine Operator/Troubleshooting
Tenneco Automotive
07.2009 - 08.2013
Real Estate Office Manager
Lake Hartwell Gold Team Properties LLC
06.2007 - 10.2013
Hart County High School