Travis Cannaday
Sacramento,CA
Summary
Accomplished in enhancing customer relations and developing strong partnerships, demonstrated during tenure at PG&E. Excelled in critical thinking, Emergency call taking and data entry, ensuring high levels of customer satisfaction and information security. Proven track record in not just meeting but exceeding service expectations, with a focus on achieving positive outcomes and maintaining rigorous standards of professionalism.
Overview
13
13
years of professional experience
Work History
Office Technician
FedEx office
Sacramento, CA
12.2024 - Current
- Assisted with special projects as needed or requested by management or staff members.
- Operated computers to enter data into databases or spreadsheets, generate reports and compose correspondence.
- Managed hazardous material documentation requirements when preparing orders for shipment.
- Processed outbound shipments, including packing and labeling products for delivery.
- Responsible for troubleshooting any problems that arose with the digital printing process or equipment.
- Set up finishing operations such as die cutting, folding or binding after completion of job runs.
Customer Service Representative
PG&E
Sacramento, CA
04.2021 - 01.2024
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Responded promptly to emergency calls when needed.
- Handled emergency calls after hours when necessary.
- Designed interactive learning activities that enabled employees to gain practical experience in their roles while developing essential job skills.
Member Service Representative
Golden One Credit Union
Sacramento, CA
10.2018 - 01.2021
- Performed account maintenance activities such as opening accounts, issuing cards, and processing deposits and withdrawals.
- Provided excellent customer service by assisting, responding to, and resolving customer inquiries.
- Handled sensitive and confidential information with discretion to maintain department security.
- Recognized potential fraudulent activities by monitoring suspicious behavior from customers during interactions.
- Maintained knowledge of banking regulations regarding customer privacy laws to ensure compliance with federal standards.
- Handled financial transactions accurately and securely, including deposits, withdrawals, transfers, and loan payments.
Business Banker
Wells Fargo
Sacramento, CA
01.2015 - 10.2018
- Structured complex loans to meet the needs of corporate customers while minimizing risks to the bank.
- Prepared presentations outlining various banking products and services offered by the institution.
- Established procedures for monitoring credit quality within assigned portfolios.
- Developed relationships with commercial clients to ensure customer satisfaction, retention, and referrals.
Assistant Manager
T-Mobile
Sacramento, CA
09.2012 - 01.2015
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Worked with coworkers to complete tasks.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Negotiated pricing and discounts with clients.
- Provided efficient verification services to customers in a timely manner.
Education
High School Diploma -
Del Campo High School
Sacramento06-2009
Skills
- Data Entry
- Product Knowledge
- Customer Service
- Critical Thinking
- Public Safety
- Information Security
- Call Management
- Time sheet review
- New hire processing
- Hazardous materials handling
- Safety compliance
- Shipping and receiving
Timeline
Office Technician
FedEx office
12.2024 - Current
Customer Service Representative
PG&E
04.2021 - 01.2024
Member Service Representative
Golden One Credit Union
10.2018 - 01.2021
Business Banker
Wells Fargo
01.2015 - 10.2018
Assistant Manager
T-Mobile
09.2012 - 01.2015
High School Diploma -
Del Campo High School