Travis Daniel
Norwood,Ohio
Summary
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Overview
10
10
years of professional experience
Work History
Consumer Contact Professional
Fifth Third Bank
5050 Kingsley Dr, Cincinnati, OH 45227
12.2024 - 03.2026
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Identified issues, analyzed information, and provided solutions to problems.
Customer Service Representative
Paper Street Trading Company
Norwood, Ohio
05.2019 - 10.2024
- Addressed customers courteously using suitable methods and problem-solving skills.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers. This included everything from comic books, movies, music, trading cards, and most things regarding "pop culture"
- Processed orders of 500 or more comics weekly, returns, and exchanges in an accurate and efficient manner.
Customer Service Representative
The Petspot
Norwood, Ohio
04.2016 - 05.2019
- Developed strong customer relationships and loyalty through effective communication.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Assisted with mentoring new employees during and after training.
Education
GED - undefined
Norwood High School
Norwood, OH10.2024
Skills
- Retail Sales Customer Service
- Active Listening
- Customer Relations
- Critical Thinking
- Managing Multiple Tasks
- Calm and Professional Under Pressure
- Money Handling Abilities
Timeline
Consumer Contact Professional
Fifth Third Bank
12.2024 - 03.2026
Customer Service Representative
Paper Street Trading Company
05.2019 - 10.2024
Customer Service Representative
The Petspot
04.2016 - 05.2019
GED - undefined
Norwood High School