Summary
Overview
Work History
Education
Skills
Timeline
Generic

TRAVIS DODSON

Store Manager
San Antonio,TX

Summary

Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.

Overview

10
10
years of professional experience
2
2
years of post-secondary education

Work History

Store Manager

Starbucks
06.2018 - Current
  • Led a team of 20+ baristas, fostering a supportive work environment
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Assistant General Manager

Dairy Queen
8 2011 - 7 2014
  • Oversaw Dairy Queen's routine operations as Assistant General Manager
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Handled cash accurately and prepared deposits.

Collection Specialist

JP Morgan Chase
10.2017 - 06.2018
  • Maintained high volume of calls and met demands of busy and productive group.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Achieved performance goals on consistent basis.
  • Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
  • Trained new team members on scripts, company services, and collection strategies.

Guest Experience Manager

Santikos Entertainment
08.2014 - 10.2017
  • Steered a team of 100+ staff at Santikos Entertainment
  • Mentored junior staff members in best practices for delivering outstanding service experiences to guests from diverse backgrounds.
  • Coordinated internal communications between departments effectively, reducing misunderstandings or delays impacting the guest experience negatively.
  • Resolved guest complaints promptly, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.
  • Trained new team members on company policies and procedures to maintain consistent guest experience standards.

Education

Associates degree in Business -

Northwest Vista College
San Antonio, TX
08.2015 - 05.2017

Skills

Employee Relations

HR Policies

Performance Management

Recruitment Strategies

Labor Law Compliance

Payroll Management

Benefits Administration

Employee Engagement

Workforce Planning

Problem Solving

Time Management

Team Leadership

Conflict Resolution

Strategic Planning

Change Management

Onboarding

Timeline

Store Manager

Starbucks
06.2018 - Current

Collection Specialist

JP Morgan Chase
10.2017 - 06.2018

Associates degree in Business -

Northwest Vista College
08.2015 - 05.2017

Guest Experience Manager

Santikos Entertainment
08.2014 - 10.2017

Assistant General Manager

Dairy Queen
8 2011 - 7 2014

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TRAVIS DODSONStore Manager