Travis Drummond
Colorado State University
Johnstown,TX
4
years of professional experience
Sports professional with over 3 years of experience in sports ticket operations, team leadership, customer service, and problem-solving. Seeking to begin a career in coaching and make a positive impact on young athletes through mentorship, leadership, and a passion for softball. Eager to learn, grow, and develop my coaching skills while helping athletes succeed both on and off the field.
Work History
Ticket Manager/ Sales and Operations
9 Months- Managed ticket sales using advanced point-of-sale systems to ensure accurate processing.
- Assisted in developing promotional strategies to enhance event attendance and revenue.
- Provided customer support, addressing inquiries and resolving issues efficiently.
- Hired, trained and supervised over 26 student workers for in-office and game-day operations.
- Delivered accurate daily deposits, resulting in improved financial reporting and efficient monthly reconciliations.
Assistant Director of Ticket Operations
1 Year 7 Months- Managed ticket operations for men's basketball and baseball, improving customer experience and engagement.
- Increased 2024 season revenue through targeted sales strategies and support.
- Develop and maintain customer database in Salesforce; optimize mobile ticketing with Paciolan.
- Trained and supervised 15 student workers in software use, cash handling, and customer service best practices.
- Resolve ticketing issues promptly in person and via email, ensuring customer satisfaction.
Account Executive
6 Months- Managed accounts, surpassing sales targets and building lasting client relationships. Enhanced promotional campaigns, contributing to measurable business growth.
- Collaborated on marketing strategies, boosting brand visibility and audience engagement.
Director of Ticket Sales and Corporate Events
5 Months- Worked with season ticket holders and new business ticket sales in a fast-paced environment while maintaining accuracy.
- Motivated and supervised 9 interns to continuously grow and enhance their careers in the sports industry.
- Developed and continually enhanced relationships with key accounts to maintain high visibility. Increased sales in our hospitality areas by 75%.
- Developed strategic marketing initiatives to enhance brand visibility and engagement.
- Oversaw operational budget management, ensuring alignment with organizational goals.
Education
Bachelor of Science - Business Administration
- Dean's List: Fall and Spring of 2019
- President's List: Fall 2020, Fall and Spring of 2021
Skills
Conflict resolution
Issue resolution
Team management
Database management
Task delegation
Organization and punctuality
Event coordination
Timeline
Ticket Manager/ Sales and Operations
Colorado State University
11.2025 - CurrentRead More
Assistant Director of Ticket Operations
University Of Louisiana At Lafayette
02.2024 - 09.2025Read More
Account Executive
Corpus Christi Hooks
03.2023 - 09.2023Read More
Director of Ticket Sales and Corporate Events
Eau Claire Express
04.2022 - 09.2022Read More
Texas Tech University
Bachelor of Science from Business Administration
Read More