Travis Giberson
Harrisburg,PA
Summary
Highly dependable customer service focused manger with years of experience in team building, cultivating relationships characterized by positivity and professionalism. Self-motivated, organized and very good with time management.
Overview
7
7
years of professional experience
Work History
Manager on Duty
Mad Moose Tavern
Harrisburg, PA
05.2023 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Handled and counted cash registers as well as counting all money and deposits at the time of close.
Manager
Little Amps Coffee Roasters
Harrisburg, PA
04.2017 - 05.2023
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Responded to emergencies and supported events occurring outside business hours.
- Handled business administration functions such as payroll, casher register counting and supply ordering.
- Filled in for absent employees in any position in the cafe, keeping operations efficient even when short handed.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Motivated staff to perform at peak efficiency and quality.
Education
High School Diploma -
Conestoga Valley Senior High School
Lancaster, PA06.2011
Skills
- Customer Service Focus
- Staff Management
- Team Leadership
- Computer Skills
- Technical Knowledge
- Problem Solving
- Ability to Teach and Mentor
- Excellent Communicator
- Analytical Thinking
Timeline
Manager on Duty
Mad Moose Tavern
05.2023 - 05.2024
Manager
Little Amps Coffee Roasters
04.2017 - 05.2023
High School Diploma -
Conestoga Valley Senior High School