Travis Hanson
Knoxville,TN
Summary
Dedicated and community-focused law enforcement professional with a steadfast commitment to public safety and ethical policing. Proven ability to remain composed and effective under pressure, with strong crisis management, conflict resolution, and analytical skills. Recognized for excellent communication and teamwork, I excel in dynamic, high-stakes environments while upholding departmental protocols and ethical standards. Driven by passion for continuous professional growth and inspired by a legacy of public service, I aim to contribute to proactive community engagement and enhance the safety and resilience of our community.
Overview
2026
2026
years of professional experience
Work History
Concierge
Jewel Runaway Bay Beach & Golf Resort
Jamaica
01.2014 - 01.2016
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Concierge Supervisor
Jewel Runaway Bay Beach & Golf Resort
Butler
Jewel Runaway Bay Beach & Golf Resort
Concourse Supervisor
Melia Braco Village
Concierge Manager
Excellence Oyster Bay
Butler Manager
Sandals Ocho Rios
Front Desk Agent
Hampton Inn Suites
03.2019 - 06.2019
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Payroll Clerk
RTH Cleaners
Pigeon Forge, TN
07.2019 - 03.2020
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
Front Desk Agent
Ramsey Hotel and Convention
Pigeon Forge, TN
07.2019 - 02.2020
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Night Auditor
Hampton Inn Suites
Pigeon Forge, TN
06.2024 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Graduate Certificate - General Studies
York Castle High School
Browns Town Jamaican 05.2013
Skills
- Food preparation
- First aid training
- Team supervision
- Elderly care
- Vehicle maintenance
- Technology proficiency
- Schedule setting
- Interpersonal awareness
- Discretion and confidentiality
- Oral communication
- Wardrobe maintenance
- Security measures
- Speech clarity
- Speech recognition
- Personalized service
- Administrative organization
- Managing time
- Oral comprehension
Timeline
Night Auditor
Hampton Inn Suites
06.2024 - Current
Payroll Clerk
RTH Cleaners
07.2019 - 03.2020
Front Desk Agent
Ramsey Hotel and Convention
07.2019 - 02.2020
Front Desk Agent
Hampton Inn Suites
03.2019 - 06.2019
Concierge
Jewel Runaway Bay Beach & Golf Resort
01.2014 - 01.2016
Concierge Supervisor
Jewel Runaway Bay Beach & Golf Resort
Butler
Jewel Runaway Bay Beach & Golf Resort
Concourse Supervisor
Melia Braco Village
Concierge Manager
Excellence Oyster Bay
Butler Manager
Sandals Ocho Rios
Graduate Certificate - General Studies
York Castle High School