Travis Johnson
Wake Forest,NC
Summary
At Leith Inc, I spearheaded operational enhancements and team productivity growth, leveraging skills in financial management and leadership. My strategic approach to customer relationship management and business development significantly boosted profits and customer satisfaction, showcasing a commitment to achieving and surpassing company goals. Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 35-year history of successful industry performance.
Overview
39
39
years of professional experience
Work History
Business Manager
Leith Inc
Raleigh, NC
07.1988 - 06.2024
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Assisted with hiring process and training of new employees.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Satellite Communications System Operator
US Army
Fort Bragg, NC
06.1985 - 06.1988
- Directed field operations during deployments, overseeing proper setup and configuration of mobile satellite communication assets.
- Provided expert guidance on satellite communications during critical mission planning sessions, ensuring optimal results were achieved consistently.
Education
High School Diploma -
Mississinewa High School
Gas City, IN06.1985
Skills
- Financial Management
- Customer Service
- Project Management
- Employee Management
- Business Development
- Customer Relationship Management
- Negotiation
- Sales and Marketing
- Team Building and Leadership
- Business Planning
- Revenue Forecasting
Timeline
Business Manager
Leith Inc
07.1988 - 06.2024
Satellite Communications System Operator
US Army
06.1985 - 06.1988
High School Diploma -
Mississinewa High School