Summary
Overview
Work History
Education
Skills
Systems Experience And Proficiency
References
Timeline
Generic

Travis Roop

Salem,OR

Summary

Over 20 years of customer service Hard worker, quick learner and ability to assume responsibility Resourceful in solving problems and maximizing resources Perform effectively despite sudden deadlines and changing priorities Enthusiastic, dependable, self-motivated Able and willing to assist co-workers, supervisors and clients in a cooperative manner Relates easily with all levels of co-workers and customers Skilled at working with people with diverse backgrounds Competent and reliable professional, committed to top quality work

Overview

18
18
years of professional experience

Work History

Asset Protection Detective

Macy's
Salem, OR
04.2023 - 12.2023
  • Responsible for customer and employee safety, preventing theft and securing the premises
  • Monitoring multiple CCTV's for suspicious activity of customers and/or employees
  • Working with confidential information and providing detailed information in reports
  • Building and maintaining relationships with different resources including law enforcement.

Asset Protection Investigator

Walmart
Salem, OR
03.2022 - 09.2022
  • Responsible for customer and employee safety, preventing theft and securing the premises
  • Working with confidential information and providing detailed information in reports
  • Customer service to internal and external clients via phone, text, email or in person.

Personal Shopper

Walmart
Salem, OR
05.2019 - 02.2022
  • Responsible for accurately selecting quality merchandise for online orders
  • Completing exceptions to orders placed and providing training to other associates
  • Customer service to internal and external clients in person.

Sales Representative

Power Pre-Owned
Salem, OR
11.2018 - 04.2019
  • Responsible for assisting clients with selecting a vehicle to fulfill their needs
  • Provide details of the buying process and answer any questions
  • Customer service with clients via phone, email or in person.

Juvenile Correction Officer

Oklahoma Department of Juvenile Affairs
Tecumseh, OK
04.2016 - 09.2018
  • Responsible for ensuring the safety of the residents, staff and facilities
  • Responded to encounters as needed and aided with deescalating each situation
  • Working with confidential information and providing detailed information in reports.

Co-Owner

Complete Protection Services
Oklahoma City, OK
01.2006 - 03.2016
  • Responsible for monitoring numerous properties by foot and/or vehicle
  • Respond to all acts of potential danger and following up with property owners
  • Provide detailed daily activity reports for each business regarding the prior day's events
  • Conducting interviews and hiring new recruits.

Education

Some College (No Degree) -

Oklahoma State University - Oklahoma City
Oklahoma City, OK

Skills

  • Policy Enforcement
  • Emergency Response Coordination
  • Investigative skills
  • Surveillance techniques
  • Loss prevention strategies
  • Incident Reporting
  • CCTV Systems
  • Covert camera installation
  • Team building
  • Critical Thinking
  • Active Listening
  • Goal Setting
  • Problem-solving abilities
  • Continuous Improvement
  • Problem-Solving
  • Attention to Detail
  • Time management abilities
  • Exceptional customer service

Systems Experience And Proficiency

  • MS Outlook
  • MS Excel
  • MS Word
  • Internet
  • Auror
  • My Insite

References

References available upon request.

Timeline

Asset Protection Detective

Macy's
04.2023 - 12.2023

Asset Protection Investigator

Walmart
03.2022 - 09.2022

Personal Shopper

Walmart
05.2019 - 02.2022

Sales Representative

Power Pre-Owned
11.2018 - 04.2019

Juvenile Correction Officer

Oklahoma Department of Juvenile Affairs
04.2016 - 09.2018

Co-Owner

Complete Protection Services
01.2006 - 03.2016

Some College (No Degree) -

Oklahoma State University - Oklahoma City

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Travis Roop