Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Travis Willier

Albert Lea,MN

Summary

Dynamic Technology Specialist with a proven track record at Ed Midwest LLC, excelling in network administration and technical support. Adept at logging support tickets and enhancing user experience, while demonstrating excellent customer service skills. Committed to fostering a collaborative environment that promotes lifelong learning and effective communication.

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Patient-focused Treatment Tech offers strong background in psychiatric care. Excels in recordkeeping, time management and patient observation. Delivers top-notch care to patients with mental or emotional disturbances.

Overview

18
18
years of professional experience

Work History

Technology Specialist

Ed Midwest LLC
09.2023 - Current
  • Administered networks by creating user accounts and managing permissions.
  • Provided technical support to staff and students on a regular basis.
  • Logged updates on support tickets to communicate status to users and managers.
  • Worked with teachers to provide students with lifelong learning and research skills.
  • Maintained equipment in good working order for school-wide use.

Treatment Technician

Mayo Health Systems
05.2022 - 09.2023
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Administered patient medications and tracked dosages.
  • Maintained patient records, documenting changes in patient condition.
  • Treated clients and families with respect and dignity.

Slot Technician

Diamond Jo Casino Worth
09.2017 - 06.2020
  • Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
  • Performed minor repairs and made adjustments to slot machines to resolve common problems.
  • Conducted routine inspections to verify compliance with gaming control.
  • Wrote technical reports and developed graphs, schematics and charts to describe and illustrate system operating characteristics, malfunctions and functional limitations.
  • Interacted with casino customers by answering questions, addressing concerns and handling escalations.
  • Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
  • Explained game instructions and rules to customers.

Security Officer

Diamond Jo Casino Worth
10.2007 - 09.2017
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Checked and verified photo identification prior to granting facility access.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Reported suspicious activities and persons to law enforcement.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

Education

Some College (No Degree) - Medical Secretary

Riverland Community College
Albert Lea

Skills

  • Logging support tickets
  • Enterprise resource planning
  • Technical support
  • Network administration
  • Patient confidentiality
  • Healthcare regulations
  • Behavioral management
  • Patient care
  • Excellent customer service skills
  • Case documentation
  • Guest service
  • Customer complaint handling

Languages

English
Native or Bilingual

Timeline

Technology Specialist

Ed Midwest LLC
09.2023 - Current

Treatment Technician

Mayo Health Systems
05.2022 - 09.2023

Slot Technician

Diamond Jo Casino Worth
09.2017 - 06.2020

Security Officer

Diamond Jo Casino Worth
10.2007 - 09.2017

Some College (No Degree) - Medical Secretary

Riverland Community College

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