Summary
Work History
Education
Skills
Timeline
Generic

Trayvonte Matthews

Arlington ,Tx

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Work History

Customer Service Representative

Walmart
Arlington
01 2025 - 02 2026
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Family Dollar
Dallas Tx
06 2024 - 02 2025
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.

Education

Ged - Ged

The University of Texas at Arlington
04.2021

Skills

  • Multi-line phone talent
  • Strategic sales knowledge
  • Complaint resolution
  • Creative problem solving
  • Technical Support

Timeline

Customer Service Representative

Walmart
01 2025 - 02 2026

Customer Service Representative

Family Dollar
06 2024 - 02 2025

Ged - Ged

The University of Texas at Arlington