Trei Green
Brooklyn,NY
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
16
16
years of professional experience
Work History
Store Manager
Lululemon Athletica
07.2023 - Current
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager / Covering District Manager
Target
03.2016 - 03.2024
- Anticipate staffing needs, talent plan and recruit both long and short term
- Manage leaders to follow-up on training completion, check for understanding and provide continuous education opportunities to drive proficiencies for all front of store experiences
- Engage in consistent and meaningful development conversations throughout the critical touch points within Service and Engagement Team leader career path
- Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture
- Establish a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors
- Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity
- Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Interviewed, recruited and trained new onboarding candidates.
Executive Team Leader
Target
07.2012 - 03.2016
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced customer satisfaction with exceptional service delivery and timely issue resolution.
- Oversaw daily operations, ensuring adherence to regulatory requirements, organizational policies, and industry standards.
- Managed risk effectively through proactive identification of potential issues and implementation of mitigation strategies.
Customer Service Manager
Burlington Coat Factory
01.2009 - 07.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Diploma - Music Education
Brooklyn H.S of The Arts
06.2007
Skills
- Talent Management
- Accurate Cash Handling
- Business Development
- Coaching and Mentoring
- Team Leadership
- Human Resource Management
- Territory Management
- Operations Oversight
Timeline
Store Manager
Lululemon Athletica
07.2023 - Current
Store Manager / Covering District Manager
Target
03.2016 - 03.2024
Executive Team Leader
Target
07.2012 - 03.2016
Customer Service Manager
Burlington Coat Factory
01.2009 - 07.2012
Diploma - Music Education
Brooklyn H.S of The Arts